Mobile data usage increased - RESOLVED 7/13

[EdsonFitbit]

Update 7/13/2018: This issue is now resolved, please ensure you are on the latest app. Thanks very much for your reports. I'll be closing this thread for future replies. 

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Fitbit Update 07/11/2018: Thanks for your ongoing patience as we worked to resolve this issue. We released an update to the Fitbit app for Android, version 2.74.2, that we believe addresses any remaining concerns related to this issue. Please update the Fitbit app as soon as possible.

In addition, all of your Fitbit data synced and remained secure during the issue and none of your data was sent anywhere else. We take our obligation to safeguard your data very seriously and are sorry for any concern that this error may have caused.

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Fitbit Update 07/09/2018:

Great news, everyone! Today we released the Fitbit for Android app version 2.74.1 to all users. This app version released improvements for the issue you are all currently experiencing with an increase in your phone's data usage. Please update the app as soon as possible!

Please let me know how it goes after updating the app. I would like to hear you all confirm that your data/battery usage levels have decreased. 

Thanks for all your help and cooperation! 

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Fitbit Update 07/08/2018:

Hi, everyone!

Thanks so much for your reports of this data/battery issue on your Android devices. 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

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Fitbit Update 07/06/2018: 

Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

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Fitbit Update 07/05/2018: Community members have reported an increase of mobile data by the Fitbit app on Android devices.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear.

Thanks for your reports and continued patience.

[bjmorch]

I was having the same issue as everyone else.  The battery on my Galaxy S8+ was draining to the point I had to charge it 4 times a day.  I was also getting notifications that Fitbit (the app) was using between 10%-15% CPU.  Every time I went to force stop the app, it showed that it had used a ridiculous amount of battery since the last full charge.

I uninstalled and reinstalled the app this morning and since then I have not seen a significant power drain on the phone.  Everything "seems" to be working as it should.  I am going to continue to monitor what is happening, but it has been at least 4 hours and I would have had to charge it again by now if it was still having issues.

[BillyGardiner]

Interestingly, the fitbit app also somehow bypasses all internal Android settings for restricting background usage. I attempted toggle off the "Allow background activity" and "Allow background data usage" settings for the fitbit app and the app still seemed to wake itself up somehow. I think as part of the delivering notifications to the watch, it is able to operate in the "foreground" (to me that is still background and foreground should ONLY be when the app itself is open) but it didn't limit anything and usage was still extremely high.

[Baysidefish]

@Bujica

I followed her suggestion, so far so good. Thank you very much

[Sfran]

I believe it's the app. I've had my versa for a couple months and have had zero problems until last week. Seems others say they're experiencing similar problems and they have the ionic. I've uninstalled the app and the battery isn't draining. Hoping they fix it soon so I can reinstall.

[BillyGardiner]

All,

I just saw an update in the Play Store to version 2.74.1. I uninstalled completely before pushing it and then just updated. It looks like it isn't trying to use data on its own anymore and the battery usage is very low. I'm throwing my phone on the charger and then going to go from full on this version and see what happens.

Here's hoping they nailed the bug down.

[SunsetRunner]

True - the battery prob on my Samsung Galaxy S8+ is huge - on the pixel 2 xl it's a normal behaviour. And what i see sometimes is a come and go notification (the GPS is active notification). It stays for 0.5 seconds and goes away, comes again, and so on ...  often100 times repetitive. And my Samsung phone also tell me all the time, that the app has to be closed because of the "CPU usage" wich is always above 20%...

I'm pretty sure the battery draining is caused by the (often dumb) Samsung bloat.

[Krissy516]

They did say that there is a problem with the app and Android phones. They are working on this. 

[Sue106]

Yes I did read that however my Fitbit has now completely gone blank!! Was working one minute then screen went blank the next !!
Thank you anyway

Sent from Sue Ball's iPhone

[jacr777]

Remove the App from your phone, It will stop:

- Battery drain
- Data usage
- Any other potential issues.

My Fitbit is still tracking.. when they get around it just re-install and
re-sync.. hopefully they will fix it in a day or 2, thay way you won't
loose your steps

[Diana.Engelland]

Hi, when can we expect an Update?? This is really not acceptable. I need to uninstall the App as battery is empty within 3-4  hours. 

[BillyGardiner]

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@Diana.Engelland wrote:

Hi, when can we expect an Update?? This is really not acceptable. I need to uninstall the App as battery is empty within 3-4  hours. 

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Hi Diana! You might want to check the Play Store for a pending update to the Fitbit app. Both my wife and I had an update to version 2.74.1 and from what I can tell, the app is no longer uploading a lot of data or killing my battery like it was. I think they may have either reverted to fix it for now or have found the issue and fixed it. Either way, I'm crossing my fingers.

[Sue106]

Thank you for your help I have done what you said but now my Fitbit has just gone blank and have only had it for 18 months so have emailed company direct!!
Fingers crossed I will hear something within 2 days 🤞

Sent from Sue Ball's iPhone

[jfe]

I get normal values for battery and data use here using Charge 2 with a Huawei P8 mobile with all day sync.

Maybe the problem with draining of battery on mobile and fitbit devices has (can) been solved without any need for updating the mobile app by fitbit itself? And that the excessive mobile data usage reported is something that just happened in the past weeks (and no more)? Or at least it is a fitbit device specific problem.

[Diana.Engelland]

Thank you! I just checked Play Store, but at the moment 2.73 is the latest available version 😞 

[Newfiemom515]

That is what mine shows also.

[Brentk711]

Same here only 2.73 is available

[pf2303]

I've just updated to27. 4. 1 on playstore. I'm not holding my breath. 

[Brentk711]

If they dont fix it soon this will be the second time Fitbit drained my
battery today. I'm just going to delete the app for now.

[wollid]

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@EdsonFitbit wrote:

Thanks for your reports and continued patience.

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I can't even send a bug report for app 2.74.1 (3193292) beta, "JSON not ready". Garbage.

Battery usage is still higher than in previous versions, without restrictions for the app. Data usage on Mobile connection went down, WLAN connection is still 500MB for two days.

Another issue when using Versa watchface and apps settings in Fitbit app is "can't find internet connection" every two taps. This happened before, in app 2.73, too.

[Stevotronic]

Hi @curlyjo,

I'm having the same problem with the battery life on my versa. It was
approaching 4 days before this problem with the phone battery, and since
deleting the app it's gone down to less than 15 hours!!