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My fitbit Charge HR is no syncing on phone or computer?

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‎07-13-2018 08:17

‎07-13-2018 08:17

Greetings!

Kinda bummed out as I can't sink my Charger HR to my Samsung 7 phone app and went to my computer fitbit account and the sync button is red and has a slash across it. Oh and my Bluetooth can't locate it! I have tried every recommendation including unpairing but now when I try to pair it my Bluetooth message is "no device found". My fitbit works just fine and I get all the info I need. I just can't log any info in. PLEASE HELPPPP!

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21 REPLIES 21

‎07-30-2018 20:27

In response to DebJretired

‎07-30-2018 20:27

@DebJretired Glad Support managed to sort out your enquiry,

 

Kind Regards

 

Wayne

Charge 2, 3 - Windows 8.1 - Samsung S6, S8, S9 - Each day we learn something new is a day not wasted
Best Answer

‎08-03-2018 09:26

In response to ashwolve

‎08-03-2018 09:26

Hey @ashwolve and @DebJretired.

 

Indeed, glad to read that everything is working out now. 

 

If you have the time, be sure to visit one of our Discussion boards. Lots of topics to talk about, perhaps you will find something you want to read.

 

Feel free to let us know if you need any further assistance

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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