My fitbit Charge HR is no syncing on phone or computer?

[butterfly090965]

Greetings!

Kinda bummed out as I can't sink my Charger HR to my Samsung 7 phone app and went to my computer fitbit account and the sync button is red and has a slash across it. Oh and my Bluetooth can't locate it! I have tried every recommendation including unpairing but now when I try to pair it my Bluetooth message is "no device found". My fitbit works just fine and I get all the info I need. I just can't log any info in. PLEASE HELPPPP!

[ashwolve · Accepted solution]

@butterfly090965 Hi and Welcome have you set up/added the device to your account?

to do this follow the below link

https://help.fitbit.com/articles/en_US/Help_article/1873

if this fails you may wish to try a device reset and this is how to do that

To restart your tracker:

1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Fitbit Charge HR™. Your Charge HR will begin charging.
2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V122").
3. Let go of the button.
4. Unplug your tracker from the charging cable.

hope this helps

Kind Regards

Wayne

[DebJretired]

I am having the same exact problem with my Ionic Classic. Help!! I have been reading websites the last 2 weeks trying to fox.

[H10feet]

Same problem here. Tried resetting and that didnt work.

Help?

[BethCo]

My Alta HR is doing the same thing and I have no idea how to fix it!!! 😥

[ashwolve]

@H10feet, @DebJretired, @BethCo Hi and Welcome , have you checked out my last post - this may give you some help

in addition which devices are you trying to sync with if a mobile device have you searched for and activated the Bluetooth connection with Fitbit, and switched it on? with most phone swipe down twice from the top of the phone should give you a grid of symbols - ensure the Bluetooth one is highlighted

press and hold on this to get to the Bluetooth page - is fitbit under paired devices or available devices - if neither click on scan to see if it can find the device

on a laptop if it is Bluetooth enabled if so again follow the above

on a Desktop is it a new windows 10 PC or an older version if the former this should also be Bluetooth enabled - if its the latter then you may need to purchase a blue tooth adapter - they are reasonable cheap and will enable you to sync Bluetooth devices

could you check these to see if they work for any of you - please let us know and I can try some more actions

Alternatively you could give customer support a call to see if they can give you some other options to try

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

this is the link to the United Kingdom support and the phone number will not appear until it is open (0800 BST) if you need to change the country scroll to the bottom and look for United Kingdom > click the down arrow next to it and select the country you require to refresh the page for the relevant details

Kind Regards

Wayne

[nivoko]

Hi, I am having problem syncing my charge 2 hr to my phone as well. Everything was okay but the app fail to sync since 22nd June. I have tried restarting my phone, my charge 2, bluetooth, remiving the device from the app and reinstalling the app.

[ashwolve]

@nivoko Hi and Welcome - looks like you tried the lot...before you uninstalled the app did you clear cache and clear data before the uninstall - then restart your phone then reinstall your app,

also have you checked all day sync and always connected under the charge 2 settings?

what phone are you using / is your phone sync on (I think its swipe down twice on home screen to access the button) pending on phone

again in the phone go to settings >connections>more connection settings (at bottom of page)>turn on nearby device scanning.

Could you give those another try to see what happens

have you reset your charge 2? see below link

https://help.fitbit.com/articles/en_US/Help_article/1186/?l=en_US&fs=Search&pn=1

you may need to perform this 2 of 3 times

if all this fails I suggest you contact customer support so the can look deeper into your tracker

details and link in earlier post from myself

Hope it works out for you

Kind Regards

Wayne

[DebJretired]

Thank you for your reply. I have checked the Bluetooth on my Samsung Galaxy 5. It is on and paired but will not connect. I have been having this issue since late June. I have uninstalled the app and reinstalled. I have reset my fitbit. Still can not get it to sync. When I go to the app, my phone finds my Fitbit, gives me the 4 digit code but then spins for hours trying to connect.  So frustrated. I did have it working the firt 3 weeks of June.

[ashwolve]

@DebJretired Hi - ok I have just re-read you posts and realise that your device is an Ionic and not a charge HR not sure how relevant that would be from my steps but I have found the following links that could help solve this issue - you may have to remove tracker from account and start from scratch take a look anyways 🙂

https://community.fitbit.com/t5/Android-App/Ionic-not-syncing-with-Android/td-p/2247972

https://help.fitbit.com/articles/en_US/Help_article/1866/#android

if this fails I can only suggest calling Customer support the phone number is visible during opening hours only and the link is for the UK support if you are required to change the page scroll to the bottom and look for United Kingdom - click on the down arrow and select area that you require

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

sorry I could not be of more help

Kind Regards

Wayne

[DebJretired]

Thank you,Wayne. I will give it a try.

[LanuzaFitbit]

Hello everyone! I apologize for the delayed reply.

In this case I'd like to ask if the situation has continued since then or if you have been able to resolve it following the steps provided by @ashwolve.

Let me know if you have any further questions.

[DebJretired]

,Unfortunately, I continue to not be able to get my Ionic to sync. I have followed the steps multiple times. I will need to call customer service when I can find the time.

[butterfly090965]

Ok I got it resolved. To be honest I am not sure what made it work. What I do know is I followed all your recommendations and the last thing I did was remove the app and install it again. After all your suggestions and removing and installing the app it works great now! Thanks ashwolve! 

[ashwolve]

@butterfly090965 Your very welcome, and im so glad it has sorted itself out and is now working for you .

good luck on achieving your goals

Kind Regards

Wayne

[nivoko]

Hi Wayne,

Thanks for your suggestions! Unfortunately, my device still failed to sync.

My phone is OnePlus5.

I guess I will be contacting the customer support.

Thank once again!

[ashwolve]

@nivoko Sorry to hear that you are still having issues with syncing

you could check to see if your device is compatible

Compatible Devices

if your device is not listed this may cause some syncing issues but Support should be able to advise you better

Customer Support UK

(usually 0800 - 1900 Mon-Fri and 1000 - 1700 weekends in the UK)

please let us know what they say and if they manage to sort your enquiry out

Kind Regards

Wayne

[butterfly090965]

All good now tried all recommendations and then uninstalled and reinstalled and it is good now. Thanks!


Sent from my Verizon, Samsung Galaxy smartphone

[LanuzaFitbit]

Hello @butterfly090965, @ashwolve, @nivoko and @DebJretired!

@butterfly090965 Glad to know that everything is working correctly now.

As for @nivoko and @DebJretired, did you get in touch with our support team as you mentioned? Please keep us posted on how that went.

Feel free to reach out with any further questions.

[DebJretired]

Yes, I did contact your help customer service and after over an hour of trying different fixes, finally was able o get my Ionic to synchronize.  Thank you or following up with me.