No Sync Button in App

[lpalmer074]

Sometime in the last hour the "sync" button disappeared from the app. I have restarted my phone, closed out the app, updated the app, and deleted it and reinstalled. Nothing has brought back the "sync" button. Thoughts?

[Fjrbdh]

Yup, me too. Aight....

[johos]

Same here. I last synced at 10 am and now the option is not there

[Peachykeen]

I just called customer service about this.  They said they are currently experiencing issues with the app and it should be fixed in 1-2 hours.  It would have been nice of them to post a notice to tell people know that...

[TdK71]

Same here who's opening a ticket with fitbit support?

[Shawn987pa]

3 Charge HR's in house and all 3 android different phones all not working cannot sync missing sync now as well

[EmmaLennon92]

Grrr Fitbit seriously needs to get its act together! Happening to me too 😞

[Zinny63]

I did. No response

[Peachykeen]

I just called (didn't want to wait for someone to email me back from a ticket) and the customer service person told me that they are having an issue with the app and that they are working on it.  She said it should be fixed in 1-2 hours.  Hopefully that means they know what the issue is, so we shall see.

[summerp]

I have the same issues it is a problem with there app.

[lpalmer074]

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@TdK71 wrote:

Same here who's opening a ticket with fitbit support?

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I just emailed Fitbit support.

[Zinny63]

What # did you call? I've never found one on the site.

[dawn3465]

Seems to be just a droid issue. Still Syncs To my iPad

[Sami-Jaine]

Im #38 in the queue... yawn!

[gralpho]

Just downloaded 2.6.2 update and no sync button since then I think.

[erthomas22]

Thank you for posting that because i was starting to get annoyed. It would be great if they send out info about that. 

[Peachykeen]

(877) 623-4997   Found it in the "Get help with the Fitbit app for Android" topic under the android app section.

[ravious]

Same issue here.... Any updates?

[Abe3956]

the option to manually sync (via bluetooth) my fitbit One through the app on my android device has disappeared. What's going on?

[mecs]

I had already uninstalled and reinstalled the app, which of course was of no use whatsoever. Thanks Peachykeen for making the call. Doncha just LOVE it when developers "improve" their product?

[sweetie0618]

Did you get an answer?