No option for text or calls in fitbit app

[Samfullwood]

I've got a Samsung s6 edge running Android 7. and a fitbit charge 2. I've followed the instructions to get notifications on my fitbit but the option for text and calls is not in the list. Any suggestions?  Or reason why they're not in the list?

Sam

[MakMak]

Hi, @Samfullwood! Could you send a screenshot of what you're seeing?

[Samfullwood]

This is what I see.

Sam 

[LanuzaFitbit · Accepted solution]

Hey @Samfullwood! Welcome to the Forums.

Thank you for posting that picture. You'd have to turn on the Fitbit Notification Service  so that the notifications start working as intended. 

Hope this helps out! Let me know if you have any further questions.

[Samfullwood]

Thank toy very much.  I did that and then when I pressed the back button all the options were there for calls and texts etc.  Thanks for solving this issue

Sam

[LanuzaFitbit]

Hey @Samfullwood! 

Glad to know that it worked. Now you can use your Fitbit to its full extent. 

If you have the time, perhaps you could visit one of our Discussion boards. There, you could find lots of different topics to talk about with other Community members. 

Look forward to your reply.

[LauFit]

where can i finf notification services ?

[LanuzaFitbit]

Welcome to the Community @LauFit.

Let me help you find the notifications services. You should be able to see that option in the phone's settings. Look for 'Notifications' and look in there, you should be able to see it.

Please feel free to let me know if there are any questions.

[Username616]

No options to turn this on from the app. Notifications are switched on on my phone. The only.options I have are for low battery, friend requests etc. And even when they are switched on they don't come through. Help please. 

[Username616]

Is this just a spam help page????

[LanuzaFitbit]

Hello @Username616.

You can follow the instructions on this help article in order to setup the notifications. Be sure to follow them in the order that they show up so that you get all of the options that should display.

Let me know if you have any other questions.

[Answerseeker]

Hi there, i am having a simialr problem w my Fitbit Charge 3, using my phone Samsung Galaxy Note5, running Andriod7. I have turned on Fitbit notification on my phone but the Fitbit App is not showing notification options for calls and text, only push and email notification. Kindly help please? Thank you.

[LanuzaFitbit]

Welcome to the Forums @Answerseeker.

Thanks for sharing your experience and what you have already checked.

As you mentioned, this is happening because the Note 5 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the notifications.

Let me know if you have any further questions.