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Not able to login/ getting error Network operation failed

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‎10-01-2017 03:33 - last edited on ‎03-14-2025 20:29 by Fitbit Moderator

‎10-01-2017 03:33 - last edited on ‎03-14-2025 20:29 by Fitbit Moderator

Hi, i am using fitbit charge 2. I am facing issues with the android app from  yesterday, i am signed out from the app and  not able to login back and getting error "Invalid email or password ". 

On going through various forums, i have made the additional settings such as upgrading it to 2.58, added trusted certificate option, password reset, but still i am not able to login.

Secondly, when i am selecting join fitbit from home screen, i am getting error "FitBit.com is down for maintenance". 

Could you please help me out.

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3 REPLIES 3

‎10-01-2017 15:53

‎10-01-2017 15:53

@sahil9909, the Fitbit site was having issues yesterday when it would not allow logging into it, but as far as I can tell that has been resolved - I was able to log in and sync the trackers last evening. You mention trying to "join Fitbit from the home screen", which I don't understand - if you already have a Fitbit account, you do not want to "Join Fitbit", you want to log into the existing account.

 

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‎10-01-2017 20:20

In response to USAF-Larry

‎10-01-2017 20:20

Still an open issue for me. Not. Able to login from mobile app. Getting same old error "invalid email or password". 

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‎10-20-2017 08:52

In response to sahil9909

‎10-20-2017 08:52

Hi,

I am still facing this issue and have tried all the solutions posted i.e the time on Charge 2 and Cell phone are matching, all certificates are upto date. I have re-installed the app but nothing seems to resolve this issue, I keep getting Network Operation Failed cannot connect to Fitbit.com . I am able to login to the website using my credentials. Please let me know what can be done next.

 

Thanks

Manpri

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