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Not getting any text message notifications from my Samsung GS8 on my surge

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I am not getting any notifications on my Surge from my Galaxy s8. I have gone through all the troubleshooting steps on the fitbit website to no avail. Please advise.

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Hi there @goobermcmonkey, nice to have you in our Fitbit Community as a new member! Did you try to forget your tracker on your Bluetooth settings and enabling your notifications back?

 

  1. Unpair your tracker from your mobile device. You can unpair your tracker in your mobile device's Bluetooth settings. If you are unsure how to verify or change settings for your mobile device, refer to instructions provided by your device manufacturer. For most Android mobile devices, tap Settings > Bluetooth, find your tracker in the list of paired devices, and then tap Forget or Forget Device to unpair your tracker.
  2. Reboot your mobile device.
  3. In the Fitbit app, tap Allow notifications access and allow access to the Fitbit Notification Service, and then turn on call, text, or calendar notifications.

If the issue keep persisting please review our last update regarding this issue in relation to the new Galaxy S8/S8+: Battery drain/Notifications - Samsung Galaxy S8/S8+.

 

See you later and for more help stay tuned to our Community!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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I did this yesterday and it has not resolved any of the issues. Thanks for the prompt reply though.

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