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Not getting notifications from Samsung Galaxy A20

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‎11-21-2019 12:30 - last edited on ‎11-24-2019 08:43 by Fitbit Moderator

‎11-21-2019 12:30 - last edited on ‎11-24-2019 08:43 by Fitbit Moderator

My Galaxy A20 does sync but I can not get messages on my fitbit.  I would like to get my text messages again on this phone.  Are they working on getting this working

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎11-24-2019 08:49

‎11-24-2019 08:49

@destroyer Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your notifications not working on your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-25-2020 19:45

In response to AlvaroFitbit

‎02-25-2020 19:45

I'm also have the same issue with A20.  Syncs to app for performance data but doesn't receive notifications.   Is this likely to be resolved?

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