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Not receiving notifications on Inspire

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‎10-21-2019 09:56 - last edited on ‎10-22-2019 14:49 by Fitbit Moderator

‎10-21-2019 09:56 - last edited on ‎10-22-2019 14:49 by Fitbit Moderator

Notifications and goal celebrations not working with Inspire. I have a xiomi note 5 pro. Please help !!

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎10-22-2019 14:46

‎10-22-2019 14:46

Hello @San_s, welcome to the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Inspire are correctly configured.

 

After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Regarding goal celebration, please restart your device and make sure that goal celebration is activated on your account. You just need to tap on the Inspire device image and then scroll down to find such option. 

 

Keep me posted.

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‎10-22-2019 20:38

In response to RicardoFitbit

‎10-22-2019 20:38

Hi @RicardoFitbit ,

 

I have already mentioned my device in the query - anyway I'm using xiomi mi note 5 pro. I've gone through the community and help pages. Nothing has worked for Android. This is disappointing 😞

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‎10-22-2019 22:55

In response to San_s

‎10-22-2019 22:55

@San_s 
You could try these:

1) make sure you have 3.8 version of the android Fitbit app

2) try going into the "Optimise Battery Usage" settings of your phone and make sure that the following are disabled (meaning: NOT optimised. Just make sure to turn the switch off )

- Fitbit app

- Bluetooth
- Bluetooth Midi Service
- BluetoothTest


3) https://community.fitbit.com/t5/Android-App/Text-Msgs-only-show-Sender-s-name/m-p/3813560#M117045

4) https://community.fitbit.com/t5/Android-App/Pairing-with-Samsung-Galaxy-J7/m-p/2875493/highlight/tru...


5) Install this app and see if it works with your phone: https://play.google.com/store/apps/details?id=com.abhijitvalluri.android.fitnotifications&hl=en

6) Try an earlier 2.90 version of the app. Instructions here: https://community.fitbit.com/t5/Android-App/Text-Msgs-only-show-Sender-s-name/m-p/3826131#M117679

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