01-15-2020 11:11 - edited 01-15-2020 11:29
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01-15-2020 11:11 - edited 01-15-2020 11:29
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Fitbit Update: 1/15/2020
Hello, Android users!
We've been seeing a lot of you that recently have upgraded to Android OS 10 report that you're now having difficulty receiving notifications to your Fitbit watches.
I've merged many posts together and we've escalated the issue to our developers to investigate.
Thanks for stopping by the Community to post and let us know about this issue. Subscribe to the thread so you can see any updates after we receive more information. We appreciate your patience!
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
Answered! Go to the Best Answer.
01-31-2020 15:25
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01-31-2020 15:25
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What kind of Fitbit device do you have?

01-31-2020 15:27
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01-31-2020 15:27
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I edited lol oops. Versa 2

01-31-2020 15:31
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01-31-2020 15:31
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If you go back to page 19 or 20 I explain how to get the update.

01-31-2020 15:37
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01-31-2020 15:37
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I did the update today and tried played with the settings again. Then posted.

01-31-2020 16:46
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01-31-2020 16:46
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I have a Pixel 4, thats the default. I'm not sure what that has to do with the Fitbit App continually stopping and crashing though.
01-31-2020 22:49
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01-31-2020 22:49
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Exact problem happing with me

02-01-2020 06:18
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02-01-2020 06:18
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I have the same problem on my Pixel 3XL. I use Google messages too. It's intermittent for me though.

02-01-2020 06:38 - last edited on 02-06-2020 13:12 by LiliyaFitbit
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02-01-2020 06:38 - last edited on 02-06-2020 13:12 by LiliyaFitbit
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I honestly dont think I should have to. I think it should work the way it always has. I have had Fitbit for 5 years and never had this issue. They say there fixing it but I'm losing faith. Had a update yesterday and didn't fix it.
Moderator edit: format
02-01-2020 07:41
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02-01-2020 07:41
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Thank you so much for this response. I have a Samsung Galaxy S10 and a Versa 2 Fitbit watch and so far I am getting all messages with the Google Message app. I found that this does work as long as I make it my default message app on my phone but not on my Fitbit app. Still sad that we have to find the workarounds ourself and that Fitbit is not helping to fix this but it is what it is.
02-01-2020 07:56
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02-01-2020 07:56
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Though the Google Message app may be the solution, I have not downloaded it (yet). I could but would really like a fix to the Samsung Message app because that is the one I know and use. As a reminder, I have a Charge 3, Samsung S10+, Android 10 system.

02-01-2020 09:54
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02-01-2020 09:54
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02-01-2020 13:51
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02-01-2020 13:51
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of all things, and am now receiving texts. It's been almost 24 hours, but
I've been disappointed before when it will work and then stop working, so
we will see. And why do I have to change texting apps - and from a major to
a minor one at that - just get it to work?
02-01-2020 17:38
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02-01-2020 17:38
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Same problem here for a month now after the update.
02-01-2020 22:09
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02-01-2020 22:09
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Any update ma'am on our notification problems in android 10 please fix this or else people will lost faith in fitbit 🙏 everyone is getting android 10 update so do asap thank you
02-01-2020 22:23
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02-01-2020 22:23
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Sent from Yahoo Mail on Android

02-01-2020 23:45
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02-01-2020 23:45
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Sent from Yahoo Mail on Android
02-02-2020 11:09
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SunsetRunner
02-02-2020 11:09
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I have the Galaxy Note 9 my Iconic is not receiving any text messages at all since the Android 10 update. I see there are people changing to the Google message for this to work. I don't believe I should have to change to a different message app to solve this problem. I hope you get a fix soon.
02-02-2020 11:26
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02-02-2020 11:26
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till fitbit fixes or just download Google messages till problem is
fixed..up to you. I got tired of their excuses. Now I can enjoy my versa 2
message capability.
Ofcouse still waiting for the oxygen update

02-02-2020 11:29
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02-02-2020 11:29
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the update Android. Everything was fine before that

02-02-2020 11:30
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SunsetRunner
02-02-2020 11:30
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