Notification issues after updating to Android 10

[AlessFitbit]

Fitbit Update: 1/15/2020

Hello, Android users!

We've been seeing a lot of you that recently have upgraded to Android OS 10 report that you're now having difficulty receiving notifications to your Fitbit watches. 

I've merged many posts together and we've escalated the issue to our developers to investigate.

Thanks for stopping by the Community to post and let us know about this issue. Subscribe to the thread so you can see any updates after we receive more information. We appreciate your patience! 

[SonyaSusdorf]

What kind of Fitbit device do you have?

[MerW16]

I edited lol oops. Versa 2

[SonyaSusdorf]

If you go back to page 19 or 20 I explain how to get the update.  

[MerW16]

I did the update today and tried played with the settings again. Then posted.

[Aggie_CEO]

I have a Pixel 4, thats the default. I'm not sure what that has to do with the Fitbit App continually stopping and crashing though.

[Sarfaraz]

Exact problem happing with me 

[ahanes]

I have the same problem on my Pixel 3XL. I use Google messages too. It's intermittent for me though. 

[StoneDawn]

I honestly dont think I should have to. I think it should work the way it always has. I have had Fitbit for 5 years and never had this issue.  They say there fixing it but I'm losing faith.  Had a update yesterday and didn't fix it.

Moderator edit: format

[BS7]

Thank you so much for this response. I have a Samsung Galaxy S10 and a Versa 2 Fitbit watch and so far I am getting all messages with the Google Message app. I found that this does work as long as I make it my default message app on my phone but not on my Fitbit app. Still sad that we have to find the workarounds ourself and that Fitbit is not helping to fix this but it is what it is. 

[RNwalker]

Though the Google Message app may be the solution, I have not downloaded it (yet).  I could but would really like a fix to the Samsung Message app because that is the one I know and use.  As a reminder, I have a Charge 3, Samsung S10+, Android 10 system.

[Christy2360]

i got 2 text and then it stopped again 

[Jodypat54]

I agree! I am cautiously optimistic - I changed my texting app to a chomp,
of all things, and am now receiving texts. It's been almost 24 hours, but
I've been disappointed before when it will work and then stop working, so
we will see. And why do I have to change texting apps - and from a major to
a minor one at that - just get it to work?

[roallei]

Same problem here for a month now after the update. 

[Sarfaraz]

Any update ma'am on our notification problems in android 10 please fix this or else people will lost faith in fitbit 🙏 everyone is getting android 10 update so do asap thank you

[Christy2360]

I haven't heard anything.  

Sent from Yahoo Mail on Android

[roallei]

Haven't gotten any updates and its frustrating. 

Sent from Yahoo Mail on Android

[SunsetRunner]

I have the Galaxy Note 9 my Iconic is not receiving any text messages at all since the Android 10 update.   I see there are people changing to the Google message for this to work. I don't believe I should have to change to a different message app to solve this problem.   I hope you get a fix soon. 

[Cindykoval332]

Guess thats your choice whether you download Google message. You can wait
till fitbit fixes or just download Google messages till problem is
fixed..up to you. I got tired of their excuses. Now I can enjoy my versa 2
message capability.
Ofcouse still waiting for the oxygen update

[Cyn_19]

I have the Google message and still recieve no notifications all all since
the update Android. Everything was fine before that

[SunsetRunner]

Thank you.