Notification issues after updating to Android 10

[AlessFitbit]

Fitbit Update: 1/15/2020

Hello, Android users!

We've been seeing a lot of you that recently have upgraded to Android OS 10 report that you're now having difficulty receiving notifications to your Fitbit watches. 

I've merged many posts together and we've escalated the issue to our developers to investigate.

Thanks for stopping by the Community to post and let us know about this issue. Subscribe to the thread so you can see any updates after we receive more information. We appreciate your patience! 

[tek09]

+1 for Alta hr on pixel 3 xl with Android 10

[Itzerella182]

Sooo. Any word on any solutions to this issue. It's pretty frustrating to have my new versa 2 sitting at home not being able to use it. 

[Nikon7734]

I switched messaging apps and it is working again.  I can settle for this until a resolution is made.  Or I buy a Samsung watch (whichever comes first)

Sent from Yahoo Mail on Android

[kkrup2001]

Just had this conversation:

Mary S:Hi Kerri, My name is Mary S. How can I help you?
Mary S:Are you still there? Know that if I haven’t heard from you within the next minute, I’ll have to disconnect this chat so I can assist our other customers waiting in the queue.
Me:Yes.
Mary S:Hello, Kerri. How can I assist you today?
Me:Hi. My fitbit quit giving me text message notification.
Me:I spoke with someone at FitBit on Saturday.
Me:Do you see that phone log?
Mary S:I appreciate you bringing this to our attention, Kerri. Since that is the case, I’ll be glad to help you with your Fitbit device's text notification issue.
Mary S:I appreciate the information you've provided.
Mary S:Before we start, may I know your Fitbit account’s email address?
Me:k.........@gmail.com
Mary S:Thank you for that. Please allow me two minutes to pull up your account.
Me:Okay
Mary S:Thanks.
Mary S:Thanks for patiently waiting. I can confirm that there's a Versa 2 connected to the email address that you've provided and last sync on February 3rd using an Android device with 42% battery level.
Me:Correct
Mary S:I can also noticed that your notifications settings is not set correclty.
Mary S:Please hold on for a few minutes while I'm reviewing your previous case.
Me:Okay. What do I need to do?
Mary S:Thanks for patiently waiting.
Me:No problem.
Mary S:I can confirm that you've contacted us before about the issue with your watch's notifications and perform some troubleshooting steps.
Me:Yes. On Saturday. I left that conversation feeling like I had no idea when this would be fixed.
Me:I don't really understand what the problem is.
Me:I was told that it has to do with Android version 10 and the app. I was told that FitBit is working on the issue on their end.
Me:I'm frustrated because it hasn't worked for a week or more.
Mary S:I apologize for the inconvenience that this issue has caused you. This is definitely not the experience we want you to have.
Me:My Android got an update on January 18th and I'm not sure but that could be when the problem started happening with my FitBit.
Mary S:Since we have an ongoing issue that some of our customers reporting the same issue with you, rest assured that our team are working hard to fix this issue as soon as possible.
Me:You said earlier that I had something set up wrong. Is that correct?
Mary S:I appreciate your patience while we resolve the issue and looking forward to get you back on track.
Mary S:Yes, it is. Just to make sure that we've exhausted all the possible solutions for your watch, can you check on your Versa 2 if the "Do Not Disturb and Sleep Mode" settings are set to "off"?
Mary S:To find it, swipe down from the top of the screen, and tap the quick settings icon.
Me:Okay. I'm there. Now what?
Me:They were both off.
Me:I get my e-mails and my phone calls. I just don't get my text messages.
Mary S:Thanks for checking that for me. Since that is the case, I can confirm that your notifications settings is set correctly.
Me:Any idea how long this app update will take? It's so frustrating. I received this expensive FitBit as a birthday gift on November 18, 2019 and in less then 3 months it quit working correctly.
Mary S:I understand where you're coming from, Kerri. I appreciate the information you've provided.
Mary S:Though we cannot provide a specific time when it will be fixed, rest assured that this is being handled with the utmost priority as we wouldn't want you having any inconvenience in tracking your daily activities.
Mary S:v
Mary S:I do apologize for this inconvenience and I appreciate your understanding regarding this matter.
Mary S:By the way, after our chat you will receive a brief survey. Any feedback you'd like to provide would be most appreciated, and will help us refine our support processes.
Mary S:Aside from this, will there be anything else I can help you with today?
Me:That is all. Thank you.
Mary S:Perfect, thanks for chatting with me today, you were awesome. I'm looking forward to getting you back on track.
Mary S:If we're all set, you may end this chat session by clicking on "end chat". Have a great rest of your day!

[Nikon7734]

Sounds like the conversations i have had with Fitbit.  I was told by end of January we would have an update.  Well nothing.  I switched to a different messaging app and now get my messages again.

Sent from Yahoo Mail on Android

[SunsetRunner]

Thank you I guess I need to be patient.

[SunsetRunner]

Thank you.

[roallei]

thanks...

[miranda_d]

Hi there,

I will also add my frustration at this issue. Going back there seem to be ongoing complaints about notification for Android users around any upgrade period (dating back to 2016). 

I've also had conversations online that circle back to me checking all settings - to no avail.

My frustration is further compounded by the fact that the help instructions seem to be out of date, so the corresponding menu navigation does not even mirror what we are seeing on the phone - so someone over at Fitbit is not keeping their help documentation up to date to even partially address these concerns.

I would hope given the lengthy delay in resolving this issue (which for many is critical) that there would be some kind of update as to the status of where we are at with this issue. Even if it is to say we expect to have a resolution 6 months from now. As it stands, customers are frustrated at the lack of transparency and responsiveness to this problem.

I'm on a Samsung s10e, running Android 10, with an updated Fitbit Charge 2. Looking to upgrade in March and had hoped to buy a Versa, but without resolution to the notification system I'm looking at other options as well. 

This isn't a commentary on the moderators - as I realize that they are just the messengers.
Miranda

[Ash995]

I haven't been able to receive text notifications for over a month now. I have gotten maybe 4 text notifications randomly throughout that time but I can't find anything in common between the 4 different times (they were weeks/days apart). I still get call and email notifications just fine though. I contacted customer support almost 4 weeks ago and after walking me through all of the troubleshooting steps (which I had already done several times) they just said that other people were experiencing the same issue and that they were working on it. This started before the Android 10 update but there was not a Fitbit app update when my text notifications stopped working either so I am not sure what the problem is. I hoped it would have been fixed by now. I have a Galaxy S10e running Android 10 and am just using the built in Samsung Messages app for texting.

[CLWW]

I'm having the same issues minus spotty text messages...I get zero text messages. 

[icristian]

I have a Google Pixel 2 with Android 10 with a Versa 2 and notifications are working ok for text messages.

Just in case, if you have multiple text messaging apps, make sure that the the phone default one is the same as the one you set in the Fitbit app in Settings -> Notifications -> Text Messages.

[roallei]

Mine is set up right. It stopped working after the up grade and I dont wanna switch to the old google messaging. Thank you 

Sent from Yahoo Mail on Android

[icristian]

Yeah, I am not expecting you to change your default text app, just wanted to make sure that your default text app is set up in Fitbit. I have a friend that had the same problem, and he solved it by putting Samsung messaging app in the Fitbit Notification Settings. He also did uninstall the app and reinstall it.

[Krista73]

Hi I just started having this problem so I'm new to the group. Just wondering if there is any progress?

[Ecditamore]

Not yet. And I just realized that I can't get a gmail notification for "low
battery" 😕

[SunsetRunner]

I fixed the issue and I think it might be the Samsung messaging service that doesn't push messages through to the device, I switched my messages to Signal and now everything works flawlessly. 

[Krista73]

Is signal a whole other messaging app where you don't use the messaging system that is already on your phone?

[jmh1976]

Can you tell me how to so that?Sent via the Samsung Galaxy S10e, an AT&T 5G Evolution capable smartphone

[jmh1976]

No not yet!