RESOLVED 06/16/2018: "Notification service not running" error

[AlessFitbit]

Fitbit Update 06/16/2018

Thank you for reporting the error is not longer showing in the Fitbit app. This issue has been resolved with the release of the Fitbit app for Android, version 2.73. If you're still experiencing issues receiving notifications. Make sure to confirming that you're updated to the latest app release and following our notifications troubleshooting tips provided in this help article.

I'm moving forward in closing this thread as the issue has been resolved and there is no need to post future updates. If you have questions regarding the Compatibility of your phone, refer to this help article: Which phones and tablets can I use with my Fitbit watch or tracker?

Thank you for your continued patience as we worked to get this resolved.

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Fitbit Update 05/09/2018

Hi, Android users!

Some of you may be seeing the following error message inside of the Fitbit for Android app:"Notification service not running. A phone restart is required to re-enable notifications on your tracker." Even if you perform a restart, the error message persists. 

Thanks for reporting! Our team has been notified and are investigating. We will make sure to update you all if we receive more information. In the meantime, we appreciate your patience. 

[Keanen]

When I go to notifications on the Android app it asks me to "enable notifications" and brings me to the "Notification access" screen where "Fitbit Notification Service" is enabled. I hit back and it wants me to enable. I've even disabled and enabled but I get the same behavior. 

Running on a OnePlus 5T. Any ideas as to what is wrong?

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi @Keanen, thank you for visiting the Fitbit Community!  I was reading the app prompts you to re-enable the notifications every time you access this section.

I want to recommend to review the version of the Fitbit app as we have been releasing new updates during the week, which contain stability improvements. For more details please refer to this post, it might help you with the notification access requests.

If the issue persists, try to reset your app: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

It's important to mention the OnePlus 5T is not listed as compatible, hence the app is not optimized to run under the phone specification and it might present some misbehavior in its functionality.

Keep me posted how it goes. See you later!

[Keanen]

Right now it happens to be working. I hope it continues. Thanks

[octupuslau]

Hi,

I have updated my Ionic to OS 2.0 and my phone is LG V30+. After Fitbit app was updated to version 2.68 I found a message pop up "Notification service not running. A phone restart is required to re-enable notifications on your tracker." Then I tried to restart my phone several times but in vain, no notifications such as whatsapp would come up on my Ionic. However, it worked well on the previous version of Fitbit app. Any idea or any solutions to my problem?

Thanks

Steve

Moderator Edit: Updated Subject For Clarity

[stefanopoulos]

I am facing the same problem. Some need to find out quickly

[Giampi71]

on your Android smartphone go to Settings-> Apps & notifications -> Advanced -> Special Apps Access -> Notification Access

If Fitbit is unchecked check it

[stefanopoulos]

Fitbit is checked.

Tasos

[Giampi71]

Then I'm sorry but I don't have any clue 

[octupuslau]

Me too the fitbit app is selected for notification but nothing comes up.

Fitbit team should look into it please.

BTW, the only notification I could get is caller display when someone calls me.

Steve

[stefanopoulos]

Along with that the sync is not working and I get the below message which I
don't know where it is

Tasos

[octupuslau]

sync works for my Ionic but not the notifications. 

Steve

[stefanopoulos]

I have reinstall the app and know it seems it is working but with some
delay on the notifications. The only think that I have change on the
process is to enable as a WiFi hotspot my phone when he askede to connect
to WiFi.

Tasks

[stefanopoulos]

I made a mistake .I have tested the incoming call. Is it the only notification I could get is caller display when someone calls me.

[octupuslau]

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@stefanopouloswrote:

I made a mistake .I have tested the incoming call. Is it the only notification I could get is caller display when someone calls me.

---

do you mean you got the caller display only?

steve

[stefanopoulos]

Yes

[octupuslau]

---

@stefanopouloswrote:
Yes

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me too but I have not reset the Ionic yet.I doubt that the notification not working is caused by the new version 2.68 of fitbit app. It works well with the previous version though.

steve

[stefanopoulos]

I thing show.

On the app screen I get the below message.

I have restart but still then same.

Tasos

[octupuslau]

---

@stefanopouloswrote:
I thing show.

On the app screen I get the below message.

I have restart but still then same.

Tasos

---

What cell phone do you use anyway? Mine is LG V30+. 

steve

[stefanopoulos]

Huawei P9 lite

Tasos