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Notifications Not Appearing on Fitbit Surge

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‎12-05-2016 01:11

‎12-05-2016 01:11

My Fitbit Surge's (2015) notifications have been working perfectly since I received it last Christmas. Suddenly the notifications have ceased to appear (including the icon on the Surge display) from my Samsung Galaxy S5. I have tried rebooting both devices, turning off Bluetooth and notifications and also checked settings. With no results after trying these methods, I've realised that there have been minor syncing and pairing problems between the devices as my Surge has been rejecting a connection between it and my phone. Does anyone have any ideas?

 

Thank you, Anncy0

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‎12-07-2016 03:51

‎12-07-2016 03:51

A warm welcome to the Forums @anncy0. Thanks for troubleshooting this inconvenience by yourself. If your tracker is not receiving notifications, I recommend following the instructions provided by @MarreFitbit in the My tracker isn't receiving notifications (Android Fitbit app) post.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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