Notifications not working with Samsung Galaxy S9+

[xteex]

 Phone calls and text don't show up on my Fitbit2. I have galaxy s9 plus

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi @xteex, awesome to see you in the Fitbit Community as a new member! I'm wondering which tracker are you using?

Regardless of this, note that the Samsung Galaxy S9+ still is being tested to grantee it will support the features of the Fitbit tacker; at the moment is not listed as a compatible device. While this is completed it is possible some feature may not work as is expected since the app is not optimized to work with the device in questions.

Nonetheless, this doesn't mean it won't work, so give it a try to these suggestions: My tracker isn't receiving notifications (Android Fitbit app).

Hope this helps, it would not hurt to give it a try. See you later!

[Tdarriba]

I cannot get any notifications to come through to my versa from my phone.  Any ideas?

[DavideFitbit]

Hi @Tdarriba, it's good to see you visiting the Community for the first time. 

Could you please confirm which mobile device you're using to setup notifications? Is it listed as a compatible device? 

Before considering other options, please make sure that you've followed all the steps provided here to setup notifications. Also, as @RobertoME mentioned previously, if you already setup notifications, you have a compatible device and you're still having trouble, make sure you've exhausted all troubleshooting steps listed here: My Fitbit device isn't receiving notifications from my phone. 

Please keep me posted. 

[Tdarriba]

Hello,  I'm using a Samsung S9 plus. 

[DavideFitbit]

Thanks for the update @Tdarriba, the Samsung S9 Plus is sill being tested for compatibility, but currently we can't guarantee that that syncing and other features will work properly, since it's not yet listed as a compatible device. Were you able to perform the troubleshooting steps mentioned here previously? 

[timdfw]

Seems that fitbit is not up to the challenge of working with a phone that has now been out for a year. Time to bail and move to a tracker that can keep up with tech.

[DavideFitbit]

Hello @timdfw, and welcome to the Community forums. I'm sorry to see that you've been having trouble with your phone and notifications; thank you for the information provided. 

I've confirmed that at this moment, the Samsung Galaxy S9+ has already been listed as a compatible device to sync with the Fitbit app, as you can check here, and you should be receiving notifications from it in your Fitbit device. 

Could you please confirm if you already tried any troubleshooting steps, or if you've exhausted all the troubleshooting options shared in this article? 

Please keep me posted. 

[Alison_1963]

My charge 2 has always worked with showing messages etc but now since Samsung update my known contacts are showing as unknown when calls come through

[DavideFitbit]

Hello @Alison_1963, thank you for your inquiry, and sharing this information. 

Could you please confirm if the people calling you that appear as  Unknown are in your contact list? Also, please let me know if you're also using the model Samsung Galaxy S9+, or if you're using a different phone. 

In the meantime, please try to disable the call notifications feature, and then set up this feature once again to reset the settings. 

Please keep me posted on the outcome.  

[timdfw]

I have went through all the troubleshooting and still get no notifications. I will be throwing this thing in the trash and order a tracker from Samsung. 

[DavideFitbit]

Thank you for your reply @timdfw, and confirming that you already tried all the troubleshooting steps suggested. 

I've sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. Keep an eye on your inbox. 

Keep me posted. 

[Alison_1963]

I am using the S9+

[Alison_1963]

the unknowns are also in my contact list

[LanuzaFitbit]

Hello @Alison_1963. 

I apologize for the delay in my response. Thanks for sharing those details.

Did  you get a chance to try the steps that have been recommended through this thread? They should definitely  help in getting it all to work correctly.

Let me know if there are any further questions.

[timdfw]

I have correct the issue I have switched to a Samsung tracker. And it works flawless. -Tim Sent from my T-Mobile Galaxy S9+

[SHEL5872]

I'm having the same issue with my Samsung galaxy s9 plus and my Versa not receiving notification. 

I have tried all the steps in the help section without any success. 

[timdfw]

I suggest dropping Fitbit for Samsung. -Tim Sent from my T-Mobile Galaxy S9+

[LanuzaFitbit]

Hello @timdfw. Welcome to the Forums @SHEL5872.

@SHEL5872 Thanks for trying all of the steps that have bee recommended in here to and letting us know that they didn't work.

Our support team will be reaching out to you to find the best way to move forward. They will be happy to help. Be sure to keep an eye on your email's inbox, spam and trash folders for their mail.

Feel free to reach out with any further questions.

[Pixymama81]

I have had the Versa for around a year now. I use the S9+ and have never been able to receive notifications. I have exhausted all troubleshooting and am getting frustrated as lately the Versa has started having sync issues and losing heartrate and sleep data. Help before I move on to a Samsung watch...