11-08-2019
06:47
- last edited on
11-09-2019
16:11
by
SilviaFitbit
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11-08-2019
06:47
- last edited on
11-09-2019
16:11
by
SilviaFitbit
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I updated my versa yesterday. Use it with a huawei p10 and now it wont show notifications or calls? I have unpaired and restarted phone then re-paired it . Cleared the cache. Turned bluetooth off and on and again
And it still wont work.
Please help?
Moderator edit: Updated subject for clarity

11-09-2019 16:13
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11-09-2019 16:13
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@CristincaVochot It's great to see you on the Community. Thanks for the details mentioned and the troubleshooting tried.
I would like you to force quit the app, reset Bluetooth, restart your Versa, refresh notifications and set them up again. Check the instructions in this article.
Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.

11-09-2019 22:58
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11-09-2019 22:58
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Thank you, but it still not working
11-12-2019 10:41
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11-12-2019 10:41
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@CristincaVochot Thanks for getting back.
Please try setting up again your Versa and check the following:
- Go to Settings -> Apps -> advanced -> Ignore battery optimizations, then find the app (Mobile Video) and ignore it. Don't be tricked by the misleading wording, "ignoring" the app actually means to let it run, because you're telling the battery optimization function to "ignore" that app
- Go to Settings -> Notification panel & status bar -> Notification centre, then find the app (Mobile Video), then activate "allow notifications" and also "priority display". You have to activate the priority part too to make sure you get notifications
Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.

