Notifications not working

[CristincaVochot]

I updated my versa yesterday.  Use it with a huawei p10 and now it wont show notifications or calls? I have unpaired and restarted phone then re-paired it   . Cleared the cache. Turned bluetooth off and on and again  

And it still wont work. 

Please help?  

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@CristincaVochot It's great to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to force quit the app, reset Bluetooth, restart your Versa, refresh notifications and set them up again. Check the instructions in this article. 

Let me know how it goes. 

[CristincaVochot]

Thank you, but it still not working 

[SilviaFitbit]

@CristincaVochot Thanks for getting back. 

Please try setting up again your Versa and check the following: 

1. Go to Settings -> Apps -> advanced -> Ignore battery optimizations, then find the app (Mobile Video) and ignore it. Don't be tricked by the misleading wording, "ignoring" the app actually means to let it run, because you're telling the battery optimization function to "ignore" that app
   
   
2. Go to Settings -> Notification panel & status bar -> Notification centre, then find the app (Mobile Video), then activate "allow notifications" and also "priority display". You have to activate the priority part too to make sure you get notifications

Let me know how it goes.