06-26-2019 12:48
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06-26-2019 12:48
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Can someone help me to find out why my Fitbit app is not syncing with my Samsung Galaxy 10e
06-27-2019 00:00
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06-27-2019 00:00
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It may be that your phone doesn't work with fitbit. It's not showing on the list of supported devices at www.fitbit.com/devices
Not being on that list either means it has been shown to not work or it has yet to be tested. I had a quick search on the forums and there are not many posts referring to the 10E to get a feel for if it works for others. So, it's worth trying the normal steps for syncing issues:
- restart phone
- restart fitbit using this procedure: Help article: How do I restart my tracker?
- restart fitbit a few more times (it doesn't always work)
- "forget" the fitbit in the phone's bluetooth settings
- go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

