Problem syncing fitbit app

[Tmccourt]

Can someone help me to find out why my Fitbit app is not syncing with my Samsung Galaxy 10e

[SteveH]

It may be that your phone doesn't work with fitbit. It's not showing on the list of supported devices at www.fitbit.com/devices 

Not being on that list either means it has been shown to not work or it has yet to be tested. I had a quick search on the forums and there are not many posts referring to the 10E to get a feel for if it works for others. So, it's worth trying the normal steps for syncing issues:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?