RESOLVED 06/16/2018: "Notification service not running" error

[AlessFitbit]

Fitbit Update 06/16/2018

Thank you for reporting the error is not longer showing in the Fitbit app. This issue has been resolved with the release of the Fitbit app for Android, version 2.73. If you're still experiencing issues receiving notifications. Make sure to confirming that you're updated to the latest app release and following our notifications troubleshooting tips provided in this help article.

I'm moving forward in closing this thread as the issue has been resolved and there is no need to post future updates. If you have questions regarding the Compatibility of your phone, refer to this help article: Which phones and tablets can I use with my Fitbit watch or tracker?

Thank you for your continued patience as we worked to get this resolved.

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Fitbit Update 05/09/2018

Hi, Android users!

Some of you may be seeing the following error message inside of the Fitbit for Android app:"Notification service not running. A phone restart is required to re-enable notifications on your tracker." Even if you perform a restart, the error message persists. 

Thanks for reporting! Our team has been notified and are investigating. We will make sure to update you all if we receive more information. In the meantime, we appreciate your patience. 

[RC_Cola]

Hi Everyone, I figured out what's going on with my phone. I have a Samsung
Galaxy Note 5 and it's battery management software is killing the fitbit
app in the background. Depending on which phone you have, your phone's
battery management software might also be putting your fitbit app to sleep
in the background. In addition to doing what was suggested, such as
clearing the cache and the data of the fitbit app and restarting the phone,
you also need to look at your battery management software and make sure the
fitbit app is not part of the list of apps that gets put to sleep. For my
note 5, it means to go to Settings - > Device Maintenance - > Battery - >
Unmonitored apps - > and add the fitbit app to the Unmonitored apps so it
doesn't get put to sleep when you are not using it. Also restart your phone
too. Once restarted, don't forget to reselect all the app notifications you
want to go to your fitbit device.

Hope this helps.

[FtC]

This is driving me crazy! Are there any updates coming soon?

[calyon]

Update: I tried what was suggested above about the battery saver. It worked!

I went into Battery under settings and found that it was suppressing the Fitbit app. I changed it and I am now receiving notifications. 

[FtC]

@calyon thhsnks for that fast reply. I'll give it a shot!

[Riaavalos]

I've tried everything and still not getting my text notifications. Any suggestions? HELP 

[Herwifey]

I got a new versa and I'm very disappointed as well when i first got it it was working fine I received all my notificationions now I'm not getting anything I did an update on Saturday that's when it stopped working they told me because of my phone I have a lgv30 why bring out a new device and it not work with all phones.. I wish I could return it..

[RC_Cola]

@Riaavalos have you gone into the fitbit app and pick what notifications that you would like to receive? 

[Herwifey]

When I first got it, it gave me the option to do that then it updated and
then it went away I don't have that option anymore. Do you know how I can
get it back?

[Riaavalos]

Yes. I've done that, unsynced the fitbit from my phone, uninstalled the app and reinstalled it. I get all other notifications except text notifications 

[Shruthi_Reddy_B]

I came to this forum just to post the same solution. Good work man.

For my One Plus 5, the navigation is Settings >  Battery > Battery Optimization > Fitbit > Don't Optimize

After disabling the battery optimization for the Fitbit app, notifications resumed working without any problems.

Hope this helps anyone who is still facing the issue.

[Okisub]

I tried disabling the battery optimisation for the app this morning and unfortunately it didn't solve the problem for me.

[Shruthi_Reddy_B]

Hey! After disabling the battery optimization, have you tried restarting your device and enabling the notifications again in the fitbit notification settings. I had followed the same steps and it worked. It might be worth giving it a shot. 

[Holly312]

Is there any resolution to this issue yet? 

[Wombat45]

I gave this a dot and also remove cache in my fit bit phone settings restarted the phone so far so good but we will see how long it lasts

[Martinedo]

After trying every solution from this topic, this worked for me (android 8.0, honor 9 lite., latest fitbit app) 

1. Disable chrome (don't use it anyways)

2. Update Andriod System WebView from Play store

3. Restart the phone

[Riaavalos]

I even tried resetting my versa to factory settings and uninstalling app on my phone and starting all over. So far nothing is working 

[FtC]

For my Android, Huawei Mate 9, I removed the battery saver options for the Fitbit app, logged off Fitbit, cleared the cache for Fitbit in the apps setting, then restarted and logged back into my Fitbit app. It significantly reduced the number of times I get the message to restart but didn't fix it.

[Riaavalos]

How do you clear the cache for fitbit? 

[FtC]

Go to the Android settings, navigate to apps, select Fitbit and you should see something related to storage. Once there you should see an option to clear cache and clear data. Clear the cache and leave the data as is.

[FtC]

Any ideas why disabling Chrome would do anything at all?