RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[Littlemis]

Hi I am having the same issue.  It started after I did the latest update yesterday.  I think the issue must be a bug in the new release.  

[Oggeh]

I'm having exactly the same issue.  Is it the new app not being compatible with the Blaze or the fact that we both have Sony phones?

[Oggeh]

I think Fitbit are no longer interested in the Blaze and expect us to upgrade to the Ionica or Verso.  Personally I shall bin my Blaze and go  back to a Garmin tracker... at least they work!

[CanadaSandi45]

It was working absolutely fine last week. I'm not too sure if it's the blaze update or a Sony. It is however  super annoying. So annoyed I want to march a thousand steps, but won't be able to see them on my app lol

[Arate]

Hi guys! Same problem!  I'm a happy owner of Flex2. But since yesterday I have a problem with my app. I've done a 10k walk yesterday, and couldn't see any steps on my app. It shows zero steps. If you press,, steps'' and go forward, you can see how many I've done, but if you go bact to dashboard, it still shows 0 steps. I was looking for any information, and found that I have to restart my fitbit. I've followed the instructions, but there's no changes. Today I have a same problem. I can't see any steps on my app, if I go back to my yesterday dashboard, I can finally see all steps added. But it's definitely a problem.....
So toady, I've done few steps and I can't see any.... Only a distance. Can you tell me what I can do? If I've done a restart of my fitbit twice, and it doesn't help, should I go back to shop and try to change or something? It's a new fit bit, less than month old.
So what's now? Do you think it's something wrong with app? Like,sqme problem to everyone and need to be fixed by them? 

[Jog60]

Dashboard won't show steps but is recording steps main widget turning to green etc steps counted but not on main part of dashboard tried rebooting phone and Bluetooth all other areas on app heart sleep activity etc working fine very frustrating!

[JJ64]

Oh really? Well thank you for letting me know. I will stop messing about with it and hopefully they can sort it out quickly. 🙂

[DfromCardiff]

They seem to be throwing updates at the problem but none of them are rectifying the fault.

As users are sorting this themselves by installing (Fitbit 2.68) perhaps someone with the authority at Fitbit should make the decision to push out the last known working version on an official platform in order to retain any remaining confidence their customers have.

Can't decide if it is contempt for their customers or just incompetence.

The helpdesk people I was corresponding with did not even mention this "known issue". When I put to them that their communication was somewhat lacking I has a reply saying "fault raised to higher level team"

[Cheekyboydanny]

Unfortunately I'm stuck with this latest version as my internet connection won't allow me a secure connection to a particular website to obtain a know working version such as v2.75, so thanks Fitbit!

[Boshell]

I'm having exact same issue for last 4 days, I have a Samsung phone, not showing steps, cals or heart rate on app now, steps and cals displaying 0 and heart rate is just 2 lines! To be honest it's driving me daft that it's not syncing properly, hopefully they get it sorted soon! 

[SunsetRunner]

Hi I have the same problem. Mine has only started over the last two days. I have a Samsung galaxy S8+ so it's not just one make if phone. Perhaps it's the new up date from fitbit.

[AlejandraFitbit]

Hey @MelFlynn, it's great to welcome you!

Thanks for letting us know about the issue you are experiencing with the amount of steps on your Dashboard.

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime. 

[CanadaSandi45]

Interesting. I'll blame my fitbit then. Such a pain really. 

[Oggeh]

From what I can see the problem is due to the updated mobile app. It is no longer compatible with the Blaze trackers.  You would have thought that they would have checked this before they launched the new app, but cynical old me thinks that they might just want us to upgrade to their new trackers (Versa et al)!

[JanieUk]

I have just added my new Fitbit Verse and upgraded the Android app on my phone and have also noticed that the Dashbord doesn't show my steps or Heart Rate etc.

When will there be an update for the Android application?

[NellyG]

@Arate Yes - I dont think there is anything you can do.

[fueledbycoffee]

If you get the ability to visit that wonderful website dont get 2.75 it
broke gps. Get 2.74.2

[KarmaZ]

I started having problems with the dashboard on my phone displaying 0 steps.

Tried every possible solution recommended on this board & in the help section, turning BT off / on

Deleting & re-installing the app, restarting Fitbit itself, nothing works.

It shows correct numbers on my computer but not on the phone.

Did anyone had luck resolving this problem?
Do representatives of Fitbit ever read this forum & offer solutions, if it's a widespread problem?

[Abadbrooke]

Well, it's good to know I'm not alone in  experiencing this glitch, but it sure is annoying. Hope it can be fixed soon! 

[MRR62]

Yep, me too!  Thanks.  Glad it's not just me, but something is wrong!