RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[cathmul]

Me too 🙄

[NellyG]

There is nothing you can do to resolve this issue (I dont think). When Fitbit becomes aware there is a problem affecting many people, yes they work towards fixing it. This one is annoying, but not a biggie as you can still find the step total by tapping the step tile and then tapping today. But it will be nice to get it fixed 

[kwilford]

I have looked into the Garmin, it's what my fiance uses. I'm disappointed because out work gets us discounted Fitbit. I guess now I know why they are discounted 

Sent from Yahoo Mail on Android

[AlejandraFitbit]

It's great to see you here @SunsetRunner.

Thanks for letting us know about the issue you are experiencing with your steps.

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime. 

[jjon729]

I've had this same problem, with step count and heart rate on my Samsung Galaxy S8+.  It started right after a system update yesterday morning (Saturday) and has been like that all day yesterday and so far today.  I like having the app open during workouts to monitor heart rate and keep track of steps, so I'm eager to get this functionality back, if anyone has any suggestions.

[CanadaSandi45]

Ah. That's a good thought. 

Well, I've just bought this (April) so no upgrade for me till this dies. Bad Fitbit company.

[SooCF]

I am using an Android smart phone and have been using Charge 2 since October 29, 2017. So far so good.

However, since August 11, 2018 (2 days ago), the number of steps tracked are no more displayed on my "Dashboard". It is displayed elsewhere though.

I've tried restart my phone and Charge 2. The problem remains unsolved.

Please show how to overcome the problem. Thanks.

[Batts]

Add me in too. Any answers yet? 

[catz417]

Good morning.  After experiencing this issue with my Charge 2 for the last 3-4 days, I finally got into this forum to see if others were having the same issue.  I have a Samsung Galaxy 8, and this is my second Fitbit.  My step number on the dashboard has been at zero for the last 3.5 days.  Today, I followed the directions to force stop the app, shut down my phone, then restart.  All was good, and the steps showed on the dashboard briefly (until the Sync performed), then went back to zero.  As all others have said, steps do show in the graph but do not show on the dashboard.  Since others have the same thing going on, at least I know it isn't just 'me', lol.  Hope it gets fixed soon.  I don't always exercise with my phone, so is frustrating a bit to get back to my car and not see my miles.  

[Galning]

This started for me too yesterday  after the app updated. I have rebooted my phone & Versa, turned off bluetooth, turned on bluetooth,  removed my Versa from the app, reset it up, logged out of app, logged into app, turned on all day sync. I feel it is the app, not my tracker. Hopefully this will be addressed  soon with an app update? 

[WendyJaneO]

Having the same issues here for the past 3 days!

[DramaQueenDiva]

I have a Samsung and have never experienced this issue. What model do you have?

[Jaxter1962]

Same problem here - been ongoing for a few days now - very frustrating

[DaveDrew8315]

Him I'm a new Fitbit owner. I have set up my Samsung S8 to sync to my Charge2.  Its accuratly showing:

Floors, KM and Minutes but isn't showing cals or steps, it shows the previous days total and sometimes, when I open the app it shows the steps for a few seconds, does a sync and it then reads 0.

I have the app on a Samsung Tab as well and it works fine, also the dashboard on fitbit.com is reading correctly, so its just my phone that isnt,

I have tried:

Restarting the phone

Restarting the Fitbit

Turning of the WiFi

Turning of the data

Turning of the Bluetooth

Any suggestions?

[Arate]

Anyone from Fitbit going to do something?  It looks like it's a big problem 😞

[LanuzaFitbit]

Welcome to the Forums  @KushtyRye! 

Thanks for bringing this up. I have a couple of questions about this situation:

• Is it happening on the web Dashboard or on a version of the Fitbit app?
• Could you share some screen shots of what you are seeing?
• When did this start happening?

In the meantime, I'd recommend that you try to log out of your account and then back in. That should force the Dashboard to reload all of the information from our servers.

Let me know if you have any further questions.

[Jog60]

Hopefully not us and will be fixed soon so annoying!

[Amanda4321]

Having exactly the same issue also on a Samsung

[Willow14]

what's go8ng on s8nce I updated my steps not showing in fact everything is at 0? if I log out/in then they show up as I sync then it reverts straight back to 0 again?

[Willow14]

I also have a flex2 and usually sync reg to see how steps doing but 0 across the board? unless I log out and back in