RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

---

Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

---

Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

---

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

---

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

---

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

---

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[zumbaer]

This is a fantastic thread...we fought this issue for a week or so, going through all the steps... ...the answer was to downgrade to 2.75...works perfectly again! Thanks for all the great help, and here is how to downgrade to older app... https://www.androidpolice.com/2018/06/03/go-back-older-version-app-android/

[Lenora1]

Mine isbthe same way..just stuck on resting for the past 2 days

[NellyG]

Keep your eye on THIS thread for updates seems to be an Android issue.

[Buzzsaw]

Another "update" with additional items broken... Now, with the failure of the Android app to pickup steps and heart rate ANOTHER big headache to deal with... three days since we have heard from Fitbit.... OBVIOUSLY, the issue was the 2.76.1 "update"...way don't they roll the android software back until they fix the issue... Another thing I noticed...since the Android app can't pick up real time heart rate anymore, the sleep tracking app doesn't work either... says I was awake 185 minutes last night...really??? I was awake over three hours??? wow... My Charge 2 was a decent piece of equipment, but one issue after another and another with the Android app... who is writing this software???

[TPri]

Same problem here. Dashboard shows zero steps and 0 calories. It started with the latest update on Aug 10. 

[Newfitkitty]

I have a charge 2 and it is the same. I just did a reset on it. I at first thought it was my scale that maybe I did something wrong when I synced my scale to it. Also, it seems a few times I have to sync it cause it will show 0 steps and 0 calories. Does anyone else notice that? It also when I have the app on it won't do the steps live.

[Lenora1]

Well..any help would be nice

[JohnnyRow]

See https://community.fitbit.com/t5/Android-App/Fitbit-App-version-2-76-steps-calories-reverting-to-zero... for latest info.

It is a know problem with the latest Android update.  Apparently it is still updating the Fitbit database as can be seen by looking at the fitbit.com dashboard, so at least the data is not getting lost.

[JohnnyRow]

See https://community.fitbit.com/t5/Android-App/Fitbit-App-version-2-76-steps-calories-reverting-to-zero... for latest info.

It is a know problem with the latest Android update.  Apparently it is still updating the Fitbit database as can be seen by looking at the fitbit.com dashboard, so at least the data is not getting lost.

[Lkb23]

I'm experiencing the same issue. Logged in and out, uninstalled & reinstalled to no avail

[atlptil]

facing same issue. 

Alta HR showing not details after sync . also Dashboard is blank. 

[Darcanis]

Same problem here. Just started today for some reason.

Also have issue where the "Adventures" when I tap a diamond it just shows a blank screen and a bar to tap.  As long as not a question or challenge it grabs the diamond.  if multiple choice question or challenge that uses a timer I have to reboot the phone to get it to work.  If lucky I can get all the stars before problem starts again. if unlucky I have to reboot after each star!!!

I even factory reset the phone (as had other issues starting) and it is still doing it!  Fresh install on fresh OS!

0 Steps... sync and steps appear.. then 0 steps again... Also diamond issue.. 

[Akaelber1]

It worked! Thank you! Now if I could just get my emails, texts, calls, etc to work again I'd be back to what I wanted when I purchased the product. Thank you again. 

[NellyG]

This is a known issue and hopefully it will be fixed soon. Keep an eye on THIS thread for updates

[Newfitkitty]

it not working for me either.

[SunsetRunner]

My fitbit app shows my steps in real time. But since the latest update to
the app it does not show my steps in real time as I walk. I always have
opened my app and watched my steps rack up on the app as it walk, run or
whatever... My app does not show the same number as my tracker now. Not
until I manually sync. In other words, I can go for a walk and my tracker
shows a totally different number of steps then my app shows, until I
manually sync. I have to constantly manually sync to make the number of
steps on my tracker match the number of steps on my app.

One of the features with the app and charge 2 tracker is I can open my app
and watch my steps accumulate in real time... That no longer has happened
since the last update. Also my heart rate does not show on my app since the
update.

Joyce Hasselbacher

Sent from Samsung Galaxy S7 Edge

[NellyG]

This is a knownnissue at the moment. Keep an eye on THIS thread for updates. In the mean time, tap the step tile then select today and the page that comes up will have your steps on it.

[BethNCW]

Same issue as others steps aren't showing on dashboard. Recently updates to Pie OS. Not sure if this would have any correlation  Seemed to happen about the same time as my OS update  Thanks! 

[Arate]

Same issue ! I contact someone by Facebook.  

,,Our team is working hard to have a fix for this as soon as possible. Thanks for your understanding!''

Hopefully they gonna fix the problem soon. I'm a owner of Flex2. But since Saturday I have a problem with my app. I've done a 10k walk on Saturday, and couldn't see any steps on my app. It shows zero steps. If you press,, steps'' and go forward, you can see how many I've done, but if you go bact to dashboard, it still shows 0 steps. I was looking for any information, and found that I have to restart my fitbit. I've followed the instructions, but there's no changes. Today I have a same problem. I can't see any steps on my app, if I go back to my yesterday dashboard, I can finally see all steps added.

😞

[CLouF]

Just to add I have been having the exact same problem and been searching for a solution for days. Tried restarting app and tracker with no joy.

If it is a bug I hope it gets sorted soon!

[Deadly]

Yesterday I tried un-installing and re-installing the app. Like other people have found, this temporarily meant that everything displayed as expected, with steps and calories showing in the main dashboard. However, this morning it has gone back to showing 0 cals and 0 steps, but distance has updated.