RESOLVED: Exercise sharing crops out activity statistics - 05/03/16

[ErickFitbit]

Fitbit Update 05/03/2016, 03:35 PM: Everyone -- I am closing this thread as this issue has been resolved with the latest release of the Fitbit app for Android, version 2.24.

If you're still experiencing this issue, I recommend confirming that you're on the latest update of the Fitbit app for Android and then trying again if not already updated. If you're on the latest app update and the issue persists, please create a new post and reference this post.

Thank you to everyone who took the time to reach out and report this issue and for your continued patience while our team worked to get this resolved ASAP!

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Fitbit Update 05/02/2016, 04:27 PM: The fix for this issue has been implemented into the latest release of the Fitbit app for Android, version 2.24.

Check out the update to the app here and make sure to download the app update from the Google Play Store.

Let me know how everything goes! Thanks to everyone who reported the issue and helped get this resolved!

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Fitbit Update 04/05/2016, 12:02 PM: It sounds like our engineering team has a fix in place and it should be making it's way into an upcoming release sometime soon! I will confirm when I find out which exact release it is coming in.

Thanks for your continued patience! I'm waiting to share my bike rides on Instagram too! 

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Fitbit Update 03/31/2016, 12:13 PM: Our team is still working on getting this issue resolved. The fix will be included in an app update that should be coming soon. Once I can confirm which release you will be seeing the fix in, I will make sure to share the update with you all here.

Thanks for your continued patience and to everyone who has reported the issue and made me aware about it. Looking forward to sharing a new update with you all when I hear more.

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Fitbit Update 02/03/2016, 01:25 PM: We're aware of an issue where exercise sharing on Android crops out the activity statistics when attempting to share.

The expected behavior is that you're able to share a picture along with activity statistics as seen below on the left. Instead of the image with statistics, you're sharing an image like on the right with no stats.

Our engineers are currently looking into the root cause of this and will be providing me with an update. Once I hear that update, I will make sure to make you all aware.

Thanks to everyone who has reported this. Looking forward to sharing updates soon!

[Skyerules]

I haven't shared my exercise in a while on fb so I thought I'd do again today, but the app only seems to allow me to take a picture and then only posts the pic, but not exercise stats.  Is anyone else having this issue?

Moderator edit: edited title for clarity

[ricmadeira]

Same issue here! 😞

[ErickFitbit]

@Skyerules@ricmadeira Thanks for reporting this issue. I recommend making sure that you're on the latest version of the Fitbit App for Android, version 2.19 and then give it another try.

[Skyerules]

@ErickFitbit, I am up to date, but still it's only posting the picture.  

[ricmadeira]

Same thing here. Latest app version. The photo overlay is shown until you actually hit the share button, at which point some other app (facebook, twitter, google photos, whatever) takes over and the overlay is then gone from picture.

The photo is also saved by fitbit on the phone without the overlay; not sure if that's the intended behavior or not, since yesterday was the first time I ever tried sharing an exercise.

[ErickFitbit]

@Skyerules@ricmadeira Thanks for the reports. I am forwarding your experience to our Product Specialist Team who will be looking into the issue as it should overlay your exercise statistics over the image as shown below. Once I hear an update from them I will make sure to provide you all with an update.

Thanks again for making me aware of this.

[alought]

I'm having the same issue. It posted the statistics all the time (evening Feb 23rd). But the last two days show no stats. 😞 I post my pic to an exercise group and it's sad not to have my stats anymore. Please help!

[alought]

Any word on a fix for this yet?

[Skyerules]

@alought,

I just tried and it still doesn't seem to be working. 😞

[ErickFitbit]

@alought@Skyerules Our team is currently looking into the root cause of this issue. Once I hear of any updates for this, I will make sure to share this with you all here. 

Thanks for your continued patience! Hoping to have you all back to sharing your exercises soon!

[Skyerules]

Thanks @ErickFitbit.  🙂  

[Kar3n]

Emailed customer service about this a few days ago and they said there was no issue and I had to reinstall the app. Of course that didnt work. Last time I waste my time emailing, posting on this forum seems the way to go.

[ErickFitbit]

@Skyerules You're welcome. Keep an eye on this thread for updates that are hopefully coming soon.

@Kar3n Sorry for the miscommunication. We're aware of the issue and currently looking into the root cause. I will make sure to update everyone here once I receive an update from our team.

[Miamigirl]

I'm having same problem. Disappointed because I love the feature...does anyone know when it will be fixed?

[fredjrex]

Same problem for me on March 5th.

[fredjrex]

When this is solved will we have a new version of the app?

[ErickFitbit]

@Miamigirl@fredjrex Please make sure to update your app version to the latest version, version 2.20.1. Our team is currently working on getting this resolved in an app update. Let me know what results you get with the update.

[fredjrex]

I gave updated to the version you refer to and it still crops the stats out.

[Miamigirl]

Just updated to new version mentioned and still not able to post stats. Miamigirl


Happy Connecting. Sent from my Sprint Samsung Galaxy S® 5