RESOLVED: Exercise sharing crops out activity statistics - 05/03/16

[ErickFitbit]

Fitbit Update 05/03/2016, 03:35 PM: Everyone -- I am closing this thread as this issue has been resolved with the latest release of the Fitbit app for Android, version 2.24.

If you're still experiencing this issue, I recommend confirming that you're on the latest update of the Fitbit app for Android and then trying again if not already updated. If you're on the latest app update and the issue persists, please create a new post and reference this post.

Thank you to everyone who took the time to reach out and report this issue and for your continued patience while our team worked to get this resolved ASAP!

---

Fitbit Update 05/02/2016, 04:27 PM: The fix for this issue has been implemented into the latest release of the Fitbit app for Android, version 2.24.

Check out the update to the app here and make sure to download the app update from the Google Play Store.

Let me know how everything goes! Thanks to everyone who reported the issue and helped get this resolved!

---

Fitbit Update 04/05/2016, 12:02 PM: It sounds like our engineering team has a fix in place and it should be making it's way into an upcoming release sometime soon! I will confirm when I find out which exact release it is coming in.

Thanks for your continued patience! I'm waiting to share my bike rides on Instagram too! 

---

Fitbit Update 03/31/2016, 12:13 PM: Our team is still working on getting this issue resolved. The fix will be included in an app update that should be coming soon. Once I can confirm which release you will be seeing the fix in, I will make sure to share the update with you all here.

Thanks for your continued patience and to everyone who has reported the issue and made me aware about it. Looking forward to sharing a new update with you all when I hear more.

---

Fitbit Update 02/03/2016, 01:25 PM: We're aware of an issue where exercise sharing on Android crops out the activity statistics when attempting to share.

The expected behavior is that you're able to share a picture along with activity statistics as seen below on the left. Instead of the image with statistics, you're sharing an image like on the right with no stats.

Our engineers are currently looking into the root cause of this and will be providing me with an update. Once I hear that update, I will make sure to make you all aware.

Thanks to everyone who has reported this. Looking forward to sharing updates soon!

[Miamigirl]

Woohooo...Finally it's fixed I can now share my pics with my stats... Fitbit thank you....


Happy Connecting. Sent from my Sprint Samsung Galaxy S® 5

[ErickFitbit]

@dorst622 @Batfleck @Miamigirl Woo hoo! Glad to hear that it's working after updating the Fitbit app to version 2.24! Thanks for sharing your update.

@mfullererie @MsSpammy That would be an awesome idea to add to our Feature Request board! Having options to share how you want to share is always a good thing! Make sure to share the idea once you've created it so we can also vote for it.

[ErickFitbit]

Everyone -- I am closing this thread as this issue has been resolved with the latest release of the Fitbit app for Android, version 2.24.

If you're still experiencing this issue, I recommend confirming that you're on the latest update of the Fitbit app for Android and then trying again if not already updated. If you're on the latest app update and the issue persists, please create a new post and reference this post.

Thank you to everyone who took the time to reach out and report this issue and for your continued patience while our team worked to get this resolved ASAP!