09-27-2016 09:58 - edited 10-10-2016 15:03
09-27-2016 09:58 - edited 10-10-2016 15:03
Fitbit Update 10/10/2016: Hi everyone -- Thank you for testing and confirming that the new update of the Fitbit app for Android, version 2.35, has resolved the issue where your app would crash when interacting with the exercise tile on Android 7.0 Nougat.
I appreciate everyone's feedback and continued patience while we worked to get this resolved.
Also, I am closing this thread as the issue has now been fixed. If you come across this specific issue in a future instance, please create a new post while referencing this one. Thanks again!
Fitbit Update 10/03/16: Hi everyone -- The issue with the app crash on Android 7.0 when clicking on the "Exercise" tile should be resolved with updating to the Fitbit app for Android, version 2.35.
Fitbit Update 09/27/16: Some community members have reported that their Fitbit app, version 2.34, crashes when clicking on the "Exercise" tile while running the Android 7.0 Nougat operating system.
Our Android team is aware of this issue and currently investigating a fix for it. I apologize for the inconvenience, but recommend logging exercise via the online Dashboard at Fitbit.com while our team works to investigate a fix for this issue.
I will make sure to keep everyone in this thread updated about the status of this and provide updates as regularly as I receive them. Thank you for taking the time to report the issue and also check up on this thread.
10-04-2016 13:41 - edited 10-04-2016 13:41
10-04-2016 13:41 - edited 10-04-2016 13:41
Fitbit Update 10/04/16: Hi everyone -- The issue with the app crash on Android 7.0 when clicking on the "Exercise" tile should be resolved with updating to the Fitbit app for Android, version 2.35.
10-04-2016 14:22
10-04-2016 14:22
10-04-2016 14:57
10-04-2016 14:57
@SunsetRunner Yes!!! Thank you for taking the time to update me and let me know that the updates resolved the issue for you. I greatly appreciate the feedback.
10-04-2016 15:06
10-04-2016 15:06
10-04-2016 16:53
10-04-2016 16:53
@SunsetRunner Can you please try the following:
Let me know if that helps out or not. Thank you in advance!
10-04-2016 17:56
10-04-2016 17:56
10-04-2016 18:33
10-04-2016 18:33
The update v2.35 appears to work for me on Nexus 5x Android 7.
I just applied the update. I didn't need to logout, uninstall, reinstall, etc.
Nexus 5x
10-04-2016 19:21
10-04-2016 19:21
10-04-2016 19:50
10-04-2016 19:50
10-05-2016 01:02
10-05-2016 01:02
@ErickFitbit Updating to the lattest version of the android app fixes the bug for me.
Nexus 5X running android 7.0
10-05-2016 01:26
10-05-2016 01:26
@ErickFitbit Just wanted to say thank you very much for the app fix! Kind regards . . .
10-05-2016 16:52
10-05-2016 16:52
10-08-2016 06:34
10-08-2016 06:34
10-10-2016
00:18
- last edited on
10-10-2016
14:56
by
ErickFitbit
10-10-2016
00:18
- last edited on
10-10-2016
14:56
by
ErickFitbit
I run the .35 update, on android 6, and also scrashed when clicking the Exercise tile.
I desinstalled fitbit, rebooted smartpohone, reinstalled.
Guess what?
It is fixed.
Moderator edit: format
10-10-2016 15:02
10-10-2016 15:02
Hi everyone -- Thank you for testing and confirming that the new update of the Fitbit app for Android, version 2.35, has resolved the issue where your app would crash when interacting with the exercise tile on Android 7.0 Nougat.
I appreciate everyone's feedback and continued patience while we worked to get this resolved.
Also, I am closing this thread as the issue has now been fixed. If you come across this specific issue in a future instance, please create a new post while referencing this one. Thanks again!