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RESOLVED: Unknown Caller ID w/Android Pie (9.0)

ANSWERED
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‎10-03-2018 16:07 - edited ‎11-06-2018 15:04

‎10-03-2018 16:07 - edited ‎11-06-2018 15:04

Fitbit Update: 10/3/18

 

Hi, Android Pie users!

 

I'm aware that many of you are still receiving your call notifications as "Unknown Caller."

 

I'm sorry for any trouble this issue may be causing. I've gone ahead and escalated that the problem persists. When I hear of any updates from our team, I will provide them here.

 

Thanks for your troubleshooting efforts and for reporting. 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

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103 REPLIES 103

‎11-01-2018 06:22

In response to AlessFitbit

‎11-01-2018 06:22

Any update with this? My wife just got the Pixel 3 XL today and her versa is still not receiving notifications, her Fitbit app is up to date with version 2.82. Please help. Thanks

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0 Votes

‎11-01-2018 17:29

In response to SunsetRunner

‎11-01-2018 17:29

I did another pairing to the versa, and all is working now. Thanks

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0 Votes

‎11-02-2018 03:01

‎11-02-2018 03:01

Hi all,

I uninstalled the app and reinstalled yesterday. The update finally works! For anyone with a Pixel 1 XL go make sure you go to Settings > Apps & Notifications > Advanced > App permissions. Allow for all categories like Call logs, Contacts, Location, SMS, Storage and Telephone. 

It took a while but thanks FitBit for fixing!

JMO

Best Answer

‎11-02-2018 09:55 - last edited on ‎11-06-2018 15:10 by Moderator Alum

In response to JMO2810

‎11-02-2018 09:55 - last edited on ‎11-06-2018 15:10 by Moderator Alum

Hello everyone.

 

As mentioned in here, the latest version of the Android app (2.82) seems to be working for some users. Be sure that you try to get the latest update and see if the situation is resolved after.

 

If you have already updated and continue to experience it, please try following these troubleshooting steps and set the notifications up once again.

 

Since we've received plenty of confirmation that caller ID is working again as expected, we're going to close this thread from further comments. 

 

Please open a new discussion if you come across new issues and would like to report or ask for assistance. 

Lanuza | Community Moderator

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