Removing notifications from the Fitbit app

[Sullivand]

The app shortcut on my Galaxy 8 home screens shows I have one notification but I can not find notification or remove it from icon.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Sullivand It's great to see that you've visited the Fitbit Community! Check your Notifications tab on your Fitbit app, make sure you see both your Notifications and Messages. If the notification doesn't disappear  then log out from the app, restart your phone and log back in.

I  also moved your post to the correct board.

Let me know how it goes!

[Sullivand]

Alvaro,

I do see both Notifications and messages tab but the notification tab quickly says "Could Not load Notifications" I did log out from app, restarted my phone and logged back in....still no luck

[Sullivand]

Did not mean to accept as a solution. I am still unable to remove notification or even find a notification. 

[AlvaroFitbit]

@Sullivand thank you for your reply. Try going to settings > apps > Fitbit and clear the apps cache data. Restart your phone again and see if this worked for you. I also removed the accepted solution status on your post based on your reply.

Keep me posted!

[Sullivand]

Yay that worked!! Thank you

[Sullivand]

Well it didn't work after all 😞


Sent from my Verizon, Samsung Galaxy smartphone

[AlvaroFitbit]

@Sullivand thank you for the update. I wonder if you have updated your app up to this point? A new version is available so I suggest you update your app and see if this helps.

Keep me posted!