Samsung Galaxy A3 Compatibility

[EIlishH]

Will this phone be compatible with the Charge HR in the future and what is the issue at the moment?

Moderator edit: edited title for clarity

[SunsetRunner]

Is the device you are trying to sync to a supported device?

iOS: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_iOS.pdf

Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf

Windows: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Windows.pdf

[Bestnan]

Yes it is. It's been syncing for months with no problem until a few days ago. It won't even sync on the fitbit website

[marilyndeq]

I'm having the same problem. My new ChargeHR stopped syncing at 5:15 this morning. It won't synch with my Windows 10 laptop or my phone. It doesn't recognize the dongle. I tried connecting via Bluetooth and dongle. Nothing. .. "looking for tracker" ...

[lozzie2011]

I bought my mum the Flex 2 for Christmas, and we are really disapointed that it isnt compatible for her phone.

I have called fitbit today and they have just advised for her to log in using my phone and my laptop...which is really helpful when she wants to track her own activity!!  So she has to come and visit each time she wants syncing and an update on her progress. (really motivating)

This thread has been going for the best part of 2016...is there any news on it being made compatible for the Samasung Galaxy A3 yet, since we are in the 21st century??

What would you do for this situation?

[ch20uk]

Hi Lozzie2011,

This is disappointing for your mum. I would have thought that as my Charge HR works with a samsung A3, the flex 2 would as well. I don't know what it is that make one work and another not, but surely there can't be that many differences in the actual syncing process?

I hope you get it sorted soon.

[Bella2005]

I've got a Samsung Galaxy A3 2016, but it isn't compatibel with the Fitbit Charge 2. That's really annoying that a new phone is not compatibel, but the old Samsung Galaxy s5 oder s4 mini is it?

Please, add the Galaxy A3 2016 in the list of supported devices, because this mobile phone works great with almost every other app (and the Garmin tracker), but not with Fitbit? 

Why can't Fitbit make compatibel every Phone with an Android Version higher than 4.5? It's very disgusting, if I only have the choice to buy a old version (Galaxy s5 mini) or a very expensive one (Edge 6), but nothing in the middle.

[KellyLew]

For the past 7 days my fitbit has not been syncing. I've tried all the troubleshooting options re Bluetooth, location, reloading the app etc but I still can't get it to work. It was fine before and I really don't understand what's happened. It's on a Galaxy A3. Any suggestions would be gratefuly received. I'm feeling very angry and frustrated with it all at the moment.

[SteveH]

Have you tried restarting your Charge HR using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

Time is important here as your fitbit only has enough memory to hold detailed data for up to 7 days so if it's not fixed soon you will start to lose data.

[LanuzaFitbit]

Hello @KellyLew! Thanks for stepping into the Community.

I'd definitely go with @SteveH suggestion, regularly doing a restart can be very helpful. Additionally, I'd recommend to do the following process:

1. Turn off your Phone's Bluetooth.

2. Restart your phone.

3. Restart your tracker.

4. Turn the Bluetooth back on.

After that process try to sync again.

Please let us know how it goes! 

[jpguazzo]

didn't work for me

[SolangeE]

Hey there, @jpguazzo! Welcome to the Forums. Can you please provide us with more information of your syncing issues? and also let us know what troubleshooting steps you've tried. 

Here you can find some additional steps. I hope this helps, let us know! 

[Mbaggie]

When will fitbit alta support Samsung A3 2016 so I can get text message alerts

Moderator edit: edited title for clarity

[Kmransom123]

@Mbaggie  They don't announce when devices are added to the supported list.  You can keep checking  HERE to see if the device is supported.

Hope that helps~

[ErickFitbit]

@Mbaggie I've merged your post into this thread where another Community member asked a similar question about support for the Samsung A3.

I recommend checking out the accepted solution in this thread here. Hope that helps to clarify.

[Efit85]

I have done all the things multiple times with no luck...

[SolangeE]

Hello, @Kmransom123, @Mbaggie, @ch20uk, @lozzie2011! Thanks for being here. The list of compatible mobile devices is constantly being update as our engineers finish the testing required for the App and the device to work correctly. 

Also, keep in mind that you can always sync with a computer using the dongle. I hope you have a nice day! 

[debravickers]

I have two fitbit's neither one won't work on my Samsung on5 and afford another phone maybe they'll get a software glitch fixed or whatever the problem is

[LanuzaFitbit]

Hello @Efit85 and welcome @debravickers!

@Efit85, In this case I'd recommend that you try the following:

1. Access your mobile's Bluetooth settings.
2. Look for your Fitbit and delete it from the Bluetooth list.
3. Try to sync your Fitbit once again. It should sync correctly.

@debravickers, After looking into the Compatible Devices list, I could see that the Samsung On5 is not a supported device. Because of this, the app is not fully optimized to work with that device and issues like this are to be expected. If you have another mobile device or a computer, you could use them to sync your Fitbit.

If you have any further questions, please let me know.

[ch20uk]

That's strange - mine is still working with the A3 ok. Have there been any updates to your phone? I know mine keeps wanting to upgrade android and I've not done it so far because I don't want it to interact with anything - like fitbit - and stop it working.

[SolangeE]

Hello, @KellyLew!  Thanks for your participation. It's unfortunate to hear that you are having problems to sync. Did you also tried what our good friend, @SteveH suggested and also that you are using the latest version of the App, you can check this on your Play Store. 

If you have and the issue persists please let me know! 🙂