Samsung Galaxy S8 active not pairing

[MNorman]

I recently upgraded my phone to the new Samsung Galaxy S8 Active. My blaze is syncing my steps but my music and notifications are not working. Has anyone else had this issue yet or know how to fix it?

[SolangeE]

Hey, @MNorman! Thanks for joining the family!  Hmmm...make sure your old phone is not close by while you sync, because this could be interfering. If you still have it, it is better if you remove your tracker from the Bluetooth settings and set it to the new one. To do this follow these steps:

Tell your mobile device to "forget" your tracker:

1. On your mobile device, go to Settings > Bluetooth.
2. Tap your tracker and then tap Forget Device.
3. Log out of the Fitbit app.

Then please:

1. Reboot your mobile device.
2. Restart your tracker.

This should get you back on track, let me know how it goes! 

[MNorman]

Thank you. My phone is nowhere near me. I traded it in so it was factory reset and left at the store. When i try to pair it on my bluetooth it says "pairing rejected by device"

[Jrsmith48353]

I am having the same exact problem. Idk how to get it to work. I never had any issue with my last Samsung phone. Just got a new s8 active and it won't pair. 

[Jazziker]

I tried the steps above and it is still not working. Are there any updates to fixing this issue?

[SunsetRunner]

Buy an S3 😞 Same problem here... I need to use an HTC U11 just because S8 Active it's not working with Fitbit. And **ahem**, I have an S3 but I like my dumb Fitbit 🙂

[Bsive]

I just got my Galaxy S8 active. I have the exact same issue. I've tried everything. It syncs my steps but no notifications. It's a fitbit issue and they won't fix it 

[Rosanne1two3]

I just spoke with Fitbit Customer service just now and they said that Samsung models Galaxy S8, S8+, and S8 active (which I have) are not yet compatible with Fitbit app! I am not getting any email, text or call notifications on my Fitbit Blaze, but its syncing my info on steps etc from the watch to the app. This sucks!!! I hope the developers work on this ASAP! They said the only thing I can do is friggin wait for a Fitbit app update. Until then, I can't link notifications from my phone to my Blaze watch. =( If they dont resolve this fast, Ill ask for a refund!

[kat_1982]

I have an S7 and I have the same issue when trying to pair with my fitbit.  😞  Hope a solution is posted soon.