Samsung Galaxy S9/S9+ Compatiblity

[Channie]

How soon do you expect the Ionic to be compatible with the new Samsung Galaxy S9/S9+?

[Max117]

How has this not been fixed yet?

[Quinnieuk]

Everything with app is set up exactly how it was on the s7. I have turned the Bluetooth off the s7 and shut it down (It was anyway). And it still won't charge to the phone. It says it is paired and then says Bluetooth issues. So I am going to a phone shop to see if it is something with the phone. 

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for sharing your feedback.

I'd like to mention that Fitbit devices themselves are not added to the supported devices list, only mobile phones. 

Having said that, the S9 is not on the list yet but it should be working now. If it isn't, I'd recommend that you try to follow these steps. They should definitely help you in getting it to sync.

Let me know if there are any further questions.

[Lindz1217]

It is absolutely ridiculous that FitBit cannot get the S9 on the compatible list. Mine has not synced for a month now. I have already factory reset and started from scratch 2x to get it to work for maybe a month. Time to do it again. 🙄

[tgray69]

It's not on list but Labor Day Twitter support told me it's working. Uninstall and reinstall Fitbit. I get text and calls again. Today I had to turn phone off and on.

Sent via the Samsung Galaxy S9, an AT&T 4G LTE smartphone

[Traceym23]

I wouldnt even bother trying again yet, I did mine this morning after reading that it should be working now, and still no luck!  So frustrated right now!

[tgray69]

I know u r frustrated as I was too for a month. Wish this worked for you.

Sent via the Samsung Galaxy S9, an AT&T 4G LTE smartphone

[tgray69]

I only tried since Twitter Support told me too and it finally worked again.

Sent via the Samsung Galaxy S9, an AT&T 4G LTE smartphone

[Traceym23]

I will just keep trying!  Fingers crossed it works soon 🙂 

[SunsetRunner]

I spent a LOT of time on this darn watch last night.

I

• Removed all my fitbit devices from the fitbit app & account (including this Versa)
• Uninstalled the app
• Restarted my phone
• Reinstalled the app
• Factory reset my Versa
• Added the Versa back to the app
• With difficulty got it connected to my wifi
• Went through the update process
• Restarted the phone
• Restarted the Versa

I connected once... then back to unable to find versa.  Also, it prompts me to connect to wife, but the wifi page just sits and spins. I connected when going through the initiation last night (after some time trying), but the connection appears to be gone now.

I'm SO FRUSTRATED.

[tgray69]

Forgot to add bluetooth must be on too

Sent via the Samsung Galaxy S9, an AT&T 4G LTE smartphone

[Cbhq]

My ionic has been syncing fine to my s9 until the 25th now nothing wont even recognise it 

[Eliagrubbs]

Finally my flyer earbuds are working with my Samsung S9.
Thanks very much!

[SunsetRunner]

Bluetooth is on and restarted many times.  sometimes a Bluetooth restart will get it to connect... but not usually.

[LanuzaFitbit]

Hello everyone!

Thanks for trying everything that has been suggested.

If you have already gone through the these steps, then I'd recommend that you try these ones:

1. Go into your S9's Bluetooth settings.
2. Remove the Fitbit from that list of devices.
3. Restart your Fitbit and your phone. 
4. Open the Fitbit app and and run the setup as if it was a brand new device. 

Let me know if you have any further questions.

[SunsetRunner]

That's exactly what I did.

Moderator edit: Clarified subject

[Girlsnschool]

I have to say,  this stinks!  These phones have been out since March.  Surely your tech people could figure this out in a more timely fashion.   

And the suggestion to check on a different device?   Less than a meh solution... 

[LanuzaFitbit]

Hello @SunsetRunner. Welcome to the Forums @Girlsnschool.

@SunsetRunner Did it work for you or not at all? If it did, I'm very glad to read that.

@Girlsnschool Ever since the original posts, the S9 should be supported now and work correctly. I'd recommend that you try following all of the steps that I have shared in here. They should definitely help in getting everything to sync.

Let me know if there are any further questions.

[Girlsnschool]

I appreciate your reply, but that is still not working. The two devices
are not connecting.

Super frustrating that something working so well before is this difficult
on a new phone.

[tgray69]

I'm the one that posted Twitter support said it's not on website but working Labor Day. Be sure bluetooth on, uninstall and reinstall Fitbit and that worked for me. Good luck. I was super frustrated too.