Samsung Galaxy S9/S9+ Compatiblity

[Channie]

How soon do you expect the Ionic to be compatible with the new Samsung Galaxy S9/S9+?

[LanuzaFitbit]

Welcome to the Forums @Lilybet48.

Thanks for trying to turn the Bluetooth off and then on again.

In this case I'd like to recommend that you try to follow the steps listed in this help article. They should definitely help in getting it all to work correctly.

Let me know if you have any further questions.

[Sniles]

I have had the same issue with my new zip immediately after the update to my Samsung Galaxy S9plus. After chatting with tech service several times last week, they sent me a replacement Zip since mine was only a month old. I just recieved the replacement and it's doing the same thing. The only way to sync it is to remove the battery for 10 seconds. I'm assuming that Fitbit needs to come up with a software update to fix the issue. 

[Brandiwads]

Thanks for the heads up!!!!

[Lilybet48]

Is still not working.

It says on the Fitbit website that the Samsung Galaxy S9 is compatible with my Fitbit. There is obviously some sort of software issue with the Fitbit when will this be fixed.




Sent from my Samsung Galaxy smartphone.

[Brandiwads]

Yes same issue here.. zip is new.. no different.. has to be the app!

[LanuzaFitbit]

Hello @Sniles, @Brandiwads, and @Lilybet48.

Thanks for sharing those details with us.

I'd like to ask you if your phone is currently running Android 9 or if is it running another Android version.

Look forward to your reply.

[Sniles]

Yes it is operating system 9
This is the latest update info:
G965USQS3CSAG
FEB. 26

[Brandiwads]

Same here.. 

[Lavery51]

I have the Samsung S9 and I am still unable to sync my Fitbit zip to my phone. The message I get is could not pair. Check setting on this device

I have uninstalled and reinstalled the app still does not sync. HELP!!

[LanuzaFitbit]

Welcome to the Forums @Lavery51. Hello @Brandiwads and @Sniles.

Thanks for letting me know about this. @Lavery51 Thanks for sharing the steps you tried to get it to sync.

I'd like to mention that if your S9 is running Android 9 then it is possible that the issue is related to Android 9 and not the phone or the Fitbit itself. You can read more about it in here.

Let me know if you have any further questions.

[Sniles]

I don't believe that is the case. I have had a Fitbit one for 4 years. I
recently switched to the Zip and it synced fine until the Samsung Update.
After the update the only way to make it sync is to remove the battery. I
recieved a replacement Zip and it does the same thing. So the problem seems
to be with Fitbits software not working with Samsungs update.

[LanuzaFitbit]

Hello @Sniles.

Thanks for bringing this up.

As mentioned in that thread, Android 9 is known to have some issues with the Fitbit app that leads to syncing issues with the Fitbit devices. Our team is looking at the situation and we'll be letting everyone know as soon as there are any updates.

Feel free to let me know if there is anything else that I can help you with.

[Lavery51]

Thank you. I think that is the problem. I have also been taking out the
battery to get it to sync. Sounds like Fitbit problem.

[LanuzaFitbit]

Hello @Lavery51.

I apologize for the delay in my response. Thanks for that confirmation that it might be related to the Android 9 situation.

As I mentioned, this is being looked into and we will update that thread as soon as there are any updates on the situation.

Feel free to reach out with any further questions.

[mia_milla]

I just bought a samsung s9 and tried all the steps in here, but it wont sync with my Flex2. It's like it doesn't show on the bluetooth. What do I do??

[Brandiwads]

Sorry to hear that. Samsungs latest iOS update doesn't work with Fitbit app.. I remove my battery and add to sync so frustrating!!! 

[LanuzaFitbit]

Hello @Brandiwads. Welcome to the  Forums @mia_milla.

Thanks for sharing your experiences on the matter.

As I mentioned, our team is aware of a situation with Android 9 where phones running it will not sync correctly. As soon as we have any updates on the matter we will be sure to let everyone know.

Thanks for your patience. Feel free to let us know if there are any further questions.

[Welshter]

Mine is doing this too....ever since the most recent samsung software update. Super frustrating that I can't compete in Fitbit challenges!

Any eta on when this issue will be fixed?

[Lavery51]

Same thing going on with me. I just keep getting suggestions but nothing is
working. Your post really helps. I was going to buy a new Fitbit but now
i.am not. I have a zip that I have had for a while.

[Montmark94533]

I have consistently been having inconsistent syncing issues with my Versa since I purchased it 6 months ago. I have the latest updates on both Samsung and Fitbit, but after 1 day of good syncing, I have to reset the bluetooth,  then the app, then my watch, then finally my phone to get it to sync for another day. Is thers a more simple solution for my versa to sync?