06-25-2019
01:59
- last edited on
06-26-2019
11:55
by
AlvaroFitbit
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06-25-2019
01:59
- last edited on
06-26-2019
11:55
by
AlvaroFitbit
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I had the galaxy note 8 which was playing up and would not sync with my versa was a nightmare. Which I was told it was because the galaxy note 8 is not compatible. So I therefore got the samsung galaxy s8 as it is compatible well since I got the phone I have had to restart it each morning as it states that the bluetooth isn't working. But I have the fitbit scales and they work perfectly everyday not a problem whereas this morning it just will not sync i have done everything possible to get it to work.
Moderator edit: updated subject for clarity

06-26-2019
11:57
- last edited on
03-21-2025
11:26
by
MarreFitbit
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06-26-2019
11:57
- last edited on
03-21-2025
11:26
by
MarreFitbit
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@Gem2206 Welcome to the Fitbit Community! I hope you're doing well!
Let me help you with your Versa not syncing with your phone. You can try the following:
- Go to your phone's bluetooth settings and remove all devices listed there.
- Restart your phone and restart your device.
- Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
- You can find additional suggestions here.
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

06-26-2019 23:26
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06-26-2019 23:26
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everything else works perfect n it funny how I've had trouble with it since
day I brought it on my last phone I had charge 2 work for 2 years without
one problem and I've been and brought new phone just for versa and still
doing the same thing
07-12-2019 07:27
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07-12-2019 07:27
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I have a Samsung S8+ that was working fine with my Versa for a few months, now it will not sync. I have tried every thing listed on the site to fix. My Versa syncs fine with my iPad, so I feel it is a problem with the android app!

