Sense not syncing

[Scra]

I have followed instructions from other posts to no avail. When I attempt to connect via bluetooth I get the error message that an app is needed to continue although the Fitbit app is installed. I've forced stop app, reinstalled it. Shut off bluetooth, restarted phone and nothing...please help. 

[SilviaFitbit]

@Scra Welcome to the Fitbit Community. Thanks for the troubleshooting tried prior to posting. 

I'd like you to make sure you have installed the latest app version on your phone. If you do, but you're still getting this error message, attach a screenshot to your next reply. 

Hope this helps. 

[MurielD]

I have exactly the same problem. For Some time the connection with Bluetooth worked fine. Teen it stoppen and we keep getting the massage an app is needed. The app store indicaties that the app is up to date. Grrrr.

[Scra]

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I returned it and got an Apple Watch. The Sense was a total disappointment. 

[SilviaFitbit]

@MurielD Welcome to the Fitbit Community. Thanks for the details mentioned. 

I see where your frustration is coming from. In order to provide the appropriate troubleshooting, please let me know if you're getting this on your Fitbit app or your phone directly and attach a screenshot if available, to your next reply. 

@Scra Thank your for input. Sorry to hear that your Fitbit Sense was returned, hope ou can give Fitbit another opportunity in the future. 

Hope this helps.