02-12-2017 03:19
02-12-2017 03:19
I have had a Fitbit Blaze for nine months.
I love the silent alarms that you can set. For some reason, the silent alarms no longer sync between the app and the Blaze.
I have looked at other forum entries for solutions and so I have tried resetting the Fitbit, resetting the app, uninstalling the app and using the website instead of the app.
I would appreciate any assistance on this.
Thanks.
Answered! Go to the Best Answer.
02-13-2017 12:17
02-13-2017 12:17
02-13-2017 09:15
02-13-2017 09:15
Hello there @welshmaj! Thanks for mentioning what troubleshooting steps you have tried.
In this case I'd recommend that we verify that the alarms are not disabled, in case that could be the issue. You can check this post with instructions on how to check on that.
I'd also like to ask you a question: when you tried to set them with a computer, did you try to sync with a computer or with the Android app?
Look forward to your reply so that I can help you make sense of this situation.
02-13-2017 12:17
02-13-2017 12:17
02-14-2017 07:50
02-14-2017 07:50
Hey @welshmaj! Thanks for the update.
In this case I'd like to recommend that you try to set up your Fitbit as if it was a brand new tracker. To do so, please follow these instructions:
1. Open the Fitbit app and tap on the account tab.
2. Select the 'Set Up a New Device' and look for the Blaze.
3. Follow the onscreen instructions and try to sync the alarm once again after the setup is done.
Please let me know how this goes!
02-14-2017 07:55
02-14-2017 07:55
02-16-2017 06:15
02-16-2017 06:15
Hello @welshmaj!
That will not happen. All of the information that has already been synced to your account will not be deleted, it will be there once your Fitbit syncs again.
Let me know how it goes!
02-17-2017 12:02
02-17-2017 12:02
Adding it back in as a new device worked.
Thank you for the help!
02-20-2017 08:21
02-20-2017 08:21
Hello @welshmaj!
That's fantastic news! I'll be sure to keep in mind. I have now seen two instances where adding the tracker as a new device has resolved this issue.
If you have the time, be sure to visit one of our Discussion boards. There you can talk about a lot of different topics with other users.
Hope to see you around!
06-20-2018 04:21
06-20-2018 04:21
I am experiencing this issue. Re adding the device has not worked to fix the issue. Please help!
06-21-2018 08:36
06-21-2018 08:36
Welcome to the Forums @DaisySpaghetti.
Thanks for letting me know that you are also experiencing this and that you tried the steps I suggested.
In this case I'd like to ask you a few questions:
In the meantime, I'd recommend that you try restarting your Fitbit and your phone. After both have been restarted, please give it another shot.
Let me know if you have any further questions.
01-12-2020 19:54
01-12-2020 19:54
I have a charge 2 with android. I unpaired and re paired and still it won't update alarms.