Silent alarm will not sync since app update

[welshmaj]

I have had a Fitbit Blaze for nine months.

I love the silent alarms that you can set. For some reason, the silent alarms no longer sync between the app and the Blaze.

I have looked at other forum entries for solutions and so I have tried resetting the Fitbit, resetting the app, uninstalling the app and using the website instead of the app.

I would appreciate any assistance on this.

Thanks.

[LanuzaFitbit]

Hello there @welshmaj! Thanks for mentioning what troubleshooting steps you have tried.

In this case I'd recommend that we verify that the alarms are not disabled, in case that could be the issue. You can check this post with instructions on how to check on that. 

I'd also like to ask you a question: when you tried to set them with a computer, did you try to sync with a computer or with the Android app?

Look forward to your reply so that I can help you make sense of this situation.

[welshmaj · Accepted solution]

Hi,

I have checked that the alarms are not disabled, and they are not.

I usually use the Android app and I see the message "waiting to sync" under
each alarm I try to set, but it never does.

I have even tried using the Web page to sync, but with the same "waiting to
sync" message then nothing happens.

The rest of the fitbit data IS syncing, so I don't know what is the matter.

[LanuzaFitbit]

Hey @welshmaj! Thanks for the update.

In this case I'd like to recommend that you try to set up your Fitbit as if it was a brand new tracker. To do so, please follow these instructions:

1. Open the Fitbit app and tap on the account tab.

2. Select the 'Set Up a New Device' and look for the Blaze.

3. Follow the onscreen instructions and try to sync the alarm once again after the setup is done.

Please let me know how this goes! 

[welshmaj]

OK,

I will try this.

Does this mean that I will lose any of my previously synced data?

[LanuzaFitbit]

Hello @welshmaj!

That will not happen. All of the information that has already been synced to your account will not be deleted, it will be there once your Fitbit syncs again.

Let me know how it goes! 

[welshmaj]

Adding it back in as a new device worked.

Thank you for the help!

[LanuzaFitbit]

Hello @welshmaj! 

That's fantastic news! I'll be sure to keep in mind. I have now seen two instances where adding the tracker as a new device has resolved this issue. 

If you have the time, be sure to visit one of our Discussion boards. There you can talk about a lot of different topics with other users.

Hope to see you around! 

[DaisySpaghetti]

 I am experiencing this issue. Re adding the device has not worked to fix the issue. Please help! 

[LanuzaFitbit]

Welcome to the Forums @DaisySpaghetti.

Thanks for letting me know that you are also experiencing this and that you tried the steps I suggested.

In this case I'd like to ask you a few questions:

• What mobile device are you using?
• What Fitbit device do you have?
• How long has this been happening?

In the meantime, I'd recommend that you try restarting your Fitbit and your phone. After both have been restarted, please give it another shot.

Let me know if you have any further questions.

[Galenn]

I have a charge 2 with android. I unpaired and re paired and still it won't update alarms.