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Steps not recorded in the Fitbit app

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Exercised this moring, trackered measured my steps but it is not recorded in the app.

Sometimes the tracker records exercise and other times it doesnt.

Can someone help

 

 

Moderator Edit: Updated Subject For Clarity.

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Hi there @Nss21, awesome to see you have joined the Fitbit Community! I was reading your post and I'm wondering if your tracker is successfully syncing? What type of exercise are you doing and how are you recording this exercise? Is this just a regular walk?

 

One of the reasons your app is not showing your steps, can be related to syncing issues. So if this is the case I would recommend the following post: Having trouble syncing? (here's how to fix this).

 

See you around and let me know more details if the issue persists.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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I exchanged it for a new one and this one works.

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