Sync Problem Solution - Samsung Galaxy S4

[ngg]

Hi

Since purchasing my Charge HR I haven't been able to sync it to my Samsung Galaxy S4 at all, like many people on here.

I seem to have solved the sync'ing issue between my phone and my Charge HR, it might work for other S4 owners?

I downloaded the app's 'BLE Checker' and 'Bluetooth LE Scanner' from Play Store to see if my phone was Bluetooth Low Energy enabled/capable.

I ran both apps. After running 'BLE Checker' it confirmed 'BLE Supported' so I closed the app.

I then used 'Bluetooth LE Scanner' to scan for the Charge HR - it found an 'unknown device', I tapped this and then selected 'connect', which it did.

Sync'ing then commenced without any problems.

I initially thought I'd have to run one or both apps to sync in future but the S4 and Charge HR are now sync'ing without either app running.

S4 is running 5.0.1.

Hope this helps others, if anyone else uses this procedure please post your results.

[ErickFitbit]

@PansykimYou're welcome! That's what we are here to provide! Hope to see you around more often! 

[Veur]

This seems to work for me Too. Rook me 2 hout after receiving the fitbit today to fond this post. You are brilliant!

[Totallypants]

Hi,

I have been trawling through all the forums for ages to no avail.

This is an instant fix for my Charge HR and worked perfectly on my S4 running Android 5.0.1

ngg you are a star.

Now to put your post somewhere where everyone else can find it.

[ngg]

Glad it's still helping people!

[KaliK]

Finally!!! Thank you!

[beastmode_kitty]

Omg yes!!! Finally something that worked!!!

[Bourg70343]

I'm having a bunch of issues it only wants to know,what I eat .

[ngg]

Lol whut? Could you be more specific plz.

[Bourg70343]

It doesn't do anything

[ngg]

Samsung Galaxy S4.

Everything is clear?

[Bourg70343]

I had no directions and how to set it up but after 10 hours I figured it out . It really was aggravating and now it really works good with my Samsung galaxy s 4 . I just having problems with my laptop

[Bourg70343]

Not my laptop  Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone

[AdamMarche]

Thank you so much for the information you posted, OP, my band started working immediately after trying the scanning app you mentioned. 

[BeccaMN1]

Worked for me too! Whew! Thanks for the tip!

[Bourg70343]

Problems solved Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone

[JEMJ]

I tried this, and it seemed to work - the LE Scanner found the Charge, and the sync worked right away.  The next time I tried to sync, though, it didn't work.  I went again to the LE Scanner, and although it finds the Charge, when I click on "connect", it says "state: disconnected".  Won't sync.    I have set up my Android tablet, also a Samsung product, and it syncs fine, but I really want to use the phone, and so far, several "fixes" I've tried, including replacing the fitbit with a new one (just on the phone app), only work for one sync.

[JEMJ]

I tried the LE Scanner and it worked once.  Now it doesn't.  I called Customer Service, and they took me through some steps that worked yesterday, but again today it won't sync (thus I tried the LE Scanner).  I clicked on another message to try your beta version that seems to fix some issues, but was taken to a page that said I don't have authorization to access it.  This is very frustrating - Fitbit Charge is a great tool, but not nearly as useful without the syncing!

[ErickFitbit]

@JEMJIf you have yet to try the troubleshooting suggestions provided here, I recommend giving them a try. If that doesn't resolve the issue, I suggest contacting our Support Team and letting them know of your efforts. Once they take a look into your device history, they will be able to provide you with some further troubleshooting options to get you back on track.

As for the beta app, it is now a closed project as the updates we were working on have been released to our production app, so there is no need to jump into a beta. We will open it back up once there is another beta opportunity to test out. Hope to hear some good news soon! 

[JEMJ]

I used the tips I found in the community forum, and they would work for a while, then it wouldn't sync again. The last thing I tried, which was to turn the notifications on, seems to have worked. There are times when the phone won't sync, but then in a few minutes it will. Fingers crossed that this is at least fairly reliable now. The steps I took to get to where I am now, were to turn on "all day sync" and "always connected" and "notifications on". Before I did those steps, I tried the Bluetooth LE Scanner, which worked once, then not again. It would be helpful to get all the tips in one place - if they are, I didn't find them. That is the problem with an online forum vs a true, searchable help system put in place by the manufacturer. If that existed, it would cut down on customer service costs by reducing calls. I called twice....they were very helpful, but if I had an online help database, I wouldn't have had to call.

[Julito]

I switched over to a Samsung Galaxy S6 Active.....I have no problems what so ever. I think it is a combination of all he upgrades and operating systems. My brand new phone wont sync with my sound bar that is also brand new.....go figure.