Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Gr4ndp4]

Hi, @Fibee, @FAnnette  and @Kitsunabi Welcome, if you have just set up your Charge 4's you should check you have the latest update 48.20001.96.29. This is a significant update and downloads into your phone app in segments each time you sync, it can take 48 hours, sync often to reduce the delay.

Cheers

[Smartie05]

Thank Goodness its not just me.  Finding this very annoying indeed as if we all haven't got enough to deal with at the moment.  Hurry up and sort it out FitBit we need some normality in our lives this is just adding to the stress

[Fibee]

The app finds my phone says connecting then takes me to the not working try again page, which dosnt work. It was fine until this morning when it wouldn't sync, advice was to unpair it, now it won't pair up again. At the moment it won't even let me log in? 

[Fibee]

I have uninstalled and reinstalled the app about 6 times now and  just get the same thing

[itsmsMandiLynn]

Fitbit,

I seriously think you have an issue following THE LATEST UPDATE TO YOUR APP.

I say this because: since day 1 of setting up my Versa 3 to my phone it has worked and synced including my latest sync update which was during ME SLEEPING at 10:42pm last night. My GooglePlay had auto-updated my Fitbit app (which is currently at 3.37, 100% up-to-date) last night during me sleeping and this morning I woke up not being able to sync this morning. I started researching and found the steps to take to try to get it to work. I have even tried to set it up to my BRAND NEW IPOD and my iPod cannot even find my Versa 3 through bluetooth. I even removed my Versa 3 from my Bluetooth on my Motorola G7 Play (which is not even a year old) and that too cannot find my Versa 3 through bluetooth.

I also happen to jump on and see that SEVERAL others are having this same issue and all you have to say is: it is a compatibility issue with our equipment and NOT YOUR UPDATE. I think wrong. Someone who is in development needs to get on this issue...or you'll lose customers to other fitness trackers.

I am someone who has web design & development in my background and is a technology freak and I think this smells like an update issue and not compatibility issue. Please fix this so me and several others can continue to use or favorite fitness tracker that we spent HUNDREDS OF DOLLARS on.

Sincerely,

itsmsMandiLynn

[HaloChief]

I had the same problem this morning. After spending some time in live chat, and getting told it might not work at all because my phone is not on the "Fully Supported" list, the agent told me to factory reset the Charge 4. On the charge via Settings -> About -> Clear User Data. I had already removed the device from my phone's bluetooth connections, so I proceeded to place the Charge 4 on it's charger, restart the Fitbit App, and go through the 'Set Up a Device' Process. It worked after that.

Maybe an update to the app broke something? I've been seeing tons of recent posts about this sort of issue. Fortunately the reset worked for me.

[Etully]

I have the same issue. First my sleep didn't register then today none of my stats show up in app other than calories.  My watch is recording correctly.  I follow instructions and nothing happens.  I can't even find the place to set up syncing under account. It was there before.  

[muddyfoot]

So I was finally able to do Chat with customer service. They couldn't get it to work either and asked me to extract a bug report from my phone and send it to them. If you get a chance do Chat so at least you can log the actions you took to solve the issue. They will probably take you through all the steps you already did, just be patient and follow their instructions so you have a log that shows you did all the tings possible to fix it.

Hopefully they will figure this out soon.

[Bhazel]

I too am having the same issues. Have tied all the proposed remedies.
The communication between my Android phone and my Fitbit Charge 4 stopped at 3:35 CUT tonight. No registered hartbeat after that point in time.
The communication between the Fitbit app on my Android and my Fitbit Aria Air weight is working ok, idicating there is nothing wrong with the Bluetooth.

[Cayla123]

Talking to support and they just said "I understand. Our team is already reviewing those information on the forum right now". Hopefully thats the truth, I think I've had more problems than good things with the FitBit company.

[StJuPu]

I have used the chat function and found that the two guys (I got cut off half way through) were using a script so it was all repetitive and not useful.  I kept the last conversation for proof.  I asked to speak to their manager as I wasn't getting anywhere and was promised that they would email me - still waiting

[Dynamitedon]

My Charge 4 problem just started last night.  Not able to SYNC!

[tanyav]

Mine hasn't synced since Saturday evening, but I only noticed a day or two after that. I've tried all of the fixes suggested on the help page and got cut off from chat twice.  I dug out my old charge 2 and put that on and it syncs just fine. I've been a fitbit user for 5 years now, I really hope they do something to fix this.

[Cayla123]

Maybe someone who has twitter can say something? They seem to respond well on that. 

[muddyfoot]

SO now my daughters Charge 4 is not syncing either. I told her Do not do what I did and try to start over by clearing data, deleting the device from your Fitbit account, and repairing it to the app...If you do that you will be stuck in an even worse position where it mocks you with a smiley face and does not connect with Bluetooth. In the 80's and 90's reboot and starting fresh usually fixed things but it does not work when you have a cloud the device that keeps data and processes there....I have learned a very hard lesson with this.

[Christopher71]

Same problem here, and I have already tried your recommendation.   It still will not sync.

[Cayla123]

For everyone that hasnt cleared your data and cant sync, don't. It doesnt count steps and still unables it to pair. That was what fitbit suggested I do and not I cant use it AT ALL.

[Christopher71]

It is sad to hear that, I too will be walking away from Fitbit.

[Christopher71]

One of them might be mine.  One comment oddly disappeared so I put another one right back there.

[Christopher71]

Unless they fix this or give us all a refund,  Fitbit will be out of business.