Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[ViolaineDH]

Well, this morning, I checked for fun if my app would connect to my watch. Unlike yesterday, it worked!?!

I just checked out 2 minutes ago if my Fitbit still syncs and yes, it does.... For now...

It seems that my watch had an update this morning while I was trying to connect it with the Fitbit app on my phone. 

I don't understand what happened, but the important, is that it works now... Let's hope that it will still work in the next days! 

@LizzyFitbit , please check out this problem so you can give good advice to people who still have the problem. I hope that this kind of problem will not occur frequently...

[SteveH]

Looks like i have joined the club

Tablet upgrades to 3.37 syncing and pairing stops immediately

Phone on 3.36 continues to sync

I have disabled auto app updates on phone

Just to make it interesting - I am using a Sense. It seems bigger than a Charge 4 issue

[KARENCORRENTI]

Sent from my GalaxyI got a hold of someone at Fitbit this morning and after doing all the steps they wanted and it still wouldn't connect they agreed to send me a new one. 

[Lpdiaz]

Fitbit 2 not syncing to my phone

[Shimarenda]

My app updated last night and my Charge 4 hasn't been able to sync since.  Now the bluetooth on my phone won't even detect it.  Something in the app really got messed up.  At least now I know not to bother with it anymore until it is fixed.

[Cayla123]

Of course still having this problem. Contacted customer service, blamed it on my phone as usual, which worked perfect until the new update. I know its the connectivity to the Charge 4 because my old Alta synced just fine. It will find my Charge 4, but won't go past that. I'm so sick of having consistent problems with Fitbit, and whats sad is they don't even listen. They just have you troubleshoot their BS steps that obviously everyone has tried and haven't worked. I cleared my data on the watch because they told me to reset everything, and now I can't use it at all. 

[Lilac148]

My versa 3 also quit and will not link up with my phone after this update. Everything is on the latest version but it won't pair or sync with. Y android phone on version 9.0

[muddyfoot]

I contacted customer service regarding my malfunctioning Charge 4 (it just smiles at me annoyingly and won't connect to blue tooth). Cymon did a great job running me through everything I have already tried to do to fix the problem, but couldn't fix it. He told me I would receive an email telling me where to send a bug report from my phone but I received no such email. Soooo where do I send this bug report?

[StJuPu]

How did you get hold of someone at Fitbit - chat room, phone, email?  I used the chat function and I haven't had any success at getting anyone to agree to anything??

[Rafal76]

100% agree. My Charge 4 is a brick straight from the box. "Setting" app on device doesn't work. Phone can't find it. When they find it, can't sync.

Piece of #$%^@.

Won't ever made same mistake. FitBit software / firmware is the worst I have ever seen / experienced.

[SunsetRunner]

Does Fitbit have a customer service phone number to talk to someone directly?

[muddyfoot]

I talked to Cymon (customer service rep) in chat who was polite and patient but unable to fix the problem (fitbit device discovered but not connecting to bluetooth) I was suposed to get a follow up email with more instructions on what to do next but I have not received anything from fitbit customer service in my in bix yet.

Thay do have a number that I will have to try tomorrow....as Im too busy with work rn.

 Icustomer service number is

1(877) 623-4997

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

You try anything here on the article for trouble syncing? see if any of this helps - click to read

[muddyfoot]

This is the listed number but I have not tried it yet 1(877) 623-4997

May be an endless line of answering robots

[Peacecat]

Me too. Was fine this morning, stopped sometime midmorning and can't get it to sync even after deleted and readding Versa to app.

[Gaz46]

Same issue here at the moment. 

[TammyKinPA]

I just posted this on another related thread, but I'll repost here because I think it can help you out:

When the Fitbit App on my Samsung phone updated this morning to ver 3.37 my Versa 2 stopped syncing.  No combination of resets, reboots (of phone or tracker), cache clearing or whatnot would fix the problem.  A quick scan of the reviews posted on the Google Play Store for this update in the last few hours/days makes it pretty CLEAR that the app update is the issue (update happened -> trackers won't sync).  Based on my experience a couple of years ago when the EXACT same thing happened (app update to ver 2.64) and we had to wait several MONTHS  for the issue to be fixed, I uninstalled ver 3.37, installed the last working version (3.26.1 from Dec 2020), and turned off auto-update in the Google Play Store so that it doesn't get broken again before I can even get my sneakers tied.  With ver 3.26.1 my tracker is syncing again.

[FoMary]

Did the time change, too? My fit bit is now 1 1/2 hours behind and won't sync

[Rich_Laue]

Try these steps @Lilac148 

And you are right in that the phones Bluetooth should not able to connect and might not even find. This can not be done, 

[BernadetteS]

Hi Tammy, thanks for this is it really encouraging. One question how do we go back to the old software -  unfortunately,  I'm a bit of a technophobe!