Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[horse]

I tried the live chat and was waiting a long time. Hopefully someone is also trying to reach the IT fitbit geeks (compliment not mean). I am a healthcare IT geek and unable to solve this. It pairs and syncs with.my families Apple products. I will just have to sync it when I get home every 3 days from work travel.

[BloodLeaker]

Last Synced at 00:04 this morning and it's now 11:35 and it still won't sync. 

[WaltDean]

I also have this problem . I have an Android phone.

[WaltDean]

I followed them all and it all failed. Mine stopped syncing last night.

[Doomlux]

THANK YOU @SteveH! I feel heard.

[muddyfoot]

I was finally able to call Customer service about this. They know its a problem lots of users are having and are working on it. Dont do chat with them they walk you through useless steps thst make your device even more unusable until they come to some ridiculous conclusion that your phone is incompatible when that is not true. I know from experiencing this 1st hand then checking their compatibility list and diffrences in my phone model from the standard model that is compatible is only a fancy case. I called customer service after that discovery and complained to them....only then did they admit there is a major problem that they were working on.

[Gimmihte]

Thanks for the info! Mine last synced at 7:30 this morning and have been trying everything to get it to sync. Hopefully they get this fixed soon. 

[Alan247]

Google have turned a good tracker into a brick everything was working great before!

Moderator Edit: Clarified subject

[Lilac148]

Agreed, I have tried everything and mine will not work. I had it for 1 month and loved it. But now the update happened and it won't work. 

[RicardoFitbit]

Hello @Burt9950, it's nice to see you again participating here in the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[JuanFitbit]

Hi everyone, thank you for your feedback and your information. I've merged all the threads about this, to keep the community in order, and so that everyone gets the updates at the same time. 

I've informed our team, and they are looking into this situation. 

I appreciate your patience and understanding. We hope to bring you all back on track very soon.

We'll be updating the thread as soon as we receive further information. 

[D.D]

So sorry to hear this..😔.Sent from my Verizon, Samsung Galaxy smartphone

[D.D]

I wonder if this will remedy itself..🙄🤔..Sent from my Verizon, Samsung Galaxy smartphone

Update:

It sucks..paying good money for this? Smh.

I'm also considering that option..

It truly is a pitiful shame

Absolutely! Only then will they listen...🙄

Yes..mine was working fine too...and then...boom! Got screwed up!!

Sent from my Verizon, Samsung Galaxy smartphone

Moderator edit: merged replies

[Dynamitedon]

Mine started last night at 11PM Eastern time. 1-25-2021.

[MGMaryann]

It's an android. I'll try this. Thanks

[Dynamitedon]

Did it work?

[Jbakowells]

I also have a Versa 2 and an LG Stylo 4. Began having sync issue 2 days ago (Jan 24th). Tried to work with Fitbit on a chat line. No help. Still not syncing. Tried everything (bluetooth on and off, took device off phone and restarted it, turned off phone as well as Fitbit....no luck. 

[Amandagracie33]

Since yesterday at 6pm my Fitbit stopped syncing to my phone, I have uninstalled the app off my phone is er 7 times since yesterday. I have chatted with customer service, and that was awful (the agent helping ended the chat). I don't understand why I'm having such a hard time with syncing my Fitbit versa 2 to my android phone

[JenM25]

I am having the same issue. I've had my Versa 2 for over a year, and it's always worked well. Now after the recent update, it won't sync with my android phone. I've tried multiple troubleshooting options with no success. I've reset the Versa, turned the phone off/on, turned Bluetooth on/off, and uninstalled/reinstalled the Fitbit app on my phone. I then tried unpairing the Versa, but now it won't let me pair it with my phone again, even though it shows up in the list of available devices. Is there anything else to try? This is so frustrating!

[ConanWhite]

I am having the same problem