Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

---

Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

---

Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

---

Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[PJ_Michigan]

What an excuse of an answer from customer service.  Look at the number of people having issues since the last update of the app.  They broke their app and don't have a fix yet. 

[SunsetRunner]

Same problem here since Fitbit app updated last night to v. 3.37. The app is no longer syncing with my Fitbit Sense. I tried every troubleshhoting steps on the list, including restarting both the Sense and the smartphone, even reinstalled the app and... nope, no sync anymore.

The app keeps "collecting data" from Sense, though. But I can not get any heart data, including ECG, which was why I bought Sense in the first place.

Hope Fitbit fixes this very soon!!!

I am using a Samsung Galaxy J5 2017, model SM-J530F.

[21wellside]

It is pretty poor customer service to say the least. Surely they can back out the offending update, if not that's pretty poor systems planning and testing. My big gripe is the real lack of any decent information from Fitbit/Google who seem to have just bought a pup.

[MSKygurl]

Up until I did the recent update on January 25. 2021 I had not problem syncing my Versa lite and Android phone.  As of January 26th at 10:21AM the app will no longer sync.  I have done EVERY step that I have read in all these forums even deleted the app and reinstalled it....nothing!  I am going to keep using the watch until either Fitbit decides to patch this stupid issue or I will just look for a different brand fitness tracker.  Many other options out there besides Fitbit that WILL work with Android users. (my phone is up to date on it's update  using Android version 9.)  Product was good until it wasn't and not everyone uses an iPhone or wants to. 

[SteveH]

Fitbit are looking into this connection issue with android app version 3.37 and are posting updates in the following thread:

https://community.fitbit.com/t5/Android-App/Fitbit-will-not-sync-after-Android-app-update-version-3-...

[Burt9950]

I have tried to sync my fitbit with my tablet, laptop and phone and still
unable to sync. So this is definitely a problem with the fitbit update.
Fitbit needs to fix this issue.

[SWISS]

Fitbit customer since 2015:  Charge HR -> Charge 2 -> Ionic -> Charge 4, used with Samsung XCover 4, Android 9, worked fine until Jan. 25

Two days ago, Jan. 25, my Ionic stopped syncing.  I did all of the usual steps (I have been using Fitbits for 5+ years), and they did not work, so I unpaired the Ionic und uncoupled it from the account.  The Ionic would not pair again, and I could not add it to the account.  I thought it was the Ionic, so I tried a soft reset, and then a hard reset.  The hard reset bricked the Ionic!  I purchased a Charge 4 as a replacement, and it will not pair and I cannot install it to my account.  From this thread, it appears that I was torpedoed by the 3.37 update of the Android app.  I checked, and, indeed, the installed version is 3.37.  The symptoms look like those described in this thread. 

What is Fitbit doing about this?  I appears that they have crippled ALL of their current trackers!  If there is no solution soon, I will return the Charge 4 while I still can, and buy a Samsung...  I am looking for a better answer!

[Etully]

I have a Galaxy A10e, summer 2019 release date.  

[Grae_Corvus]

Hugely disappointed in Fitbit and Google - I appear to have the same issue and after following the instructions in their official troubleshooting guides I've wasted far too much time trying to fix it with no success.  Given that Fitbit and Google are now in partnership I would have expected better compatibility between Fitbit and Android.

[Iloveowls]

Mine only stopped working yesterday from 13.27. Still able to calories but steps showing as 0 even though I have done 6600 today. Such a shame I have had my Charge 4 since June last year and have had no issues. It has updated to the 3.37. Glad its a app.issue and not my phone. It needs fixing asap

[Dr_Izzy]

It seems that Thursdays are the magical day when all synching stops with Charge4.  I was online with customer service yesterday (not helpful) and was sent this link of all the devices that are compatible with the FitBit Charge4: https://help.fitbit.com/articles/en_US/Help_article/2315.htm

Even though FitBit markets itself as compatible with Word10 and Android, there are only a select devices that are actually able to handle the software and most are directed towards iPhones. It definitely seems a little misleading that this list of compatible devices is buried deep.   At this point, I'm trying to figure out if it's worth turning in my Charge4 and getting another version of FitBit. It seems that most of their products are really directed towards Apple users.  

[Dr_Izzy]

Yup, I got the same bull**ahem** that my phone is not compatible with the Charge4. Was sent this link to verify that my Android isn't on the list: https://help.fitbit.com/articles/en_US/Help_article/2315.htm

--------------------------------

Was told yesterday by customer service that the FitBit Charge4 cannot be paired with Windows 10 laptop!  What the hell. Was sent this link: https://help.fitbit.com/articles/en_US/Help_article/2315.htm

[SunsetRunner]

Why doesn't Fitbit just roll back right now its bugged new app version 3.37 to its previous working version, while they figure out the bug in v.3.37?

It would be easy and we all would be much happier!

[Grae_Corvus]

Honestly I don't know why they haven't communicated the problem to their users.  Very disappointed.  Issues are a fact of life with technology, but wasting your customers time by failing to tell them not to expect their device to work is unforgivable.

[MSKygurl]

I hope so.  I realize everything has issues but people spend good money on phones and other devices (ie.. Fitbit) and it is frustrating.  This is not the first time I've had an issue with this device.  

[Redheadsweetp]

That is the most condescending answer I think I have ever seen.  Numerous people are having issues since the update, so maybe the company needs to accept that it is the update not the user. 

[Redheadsweetp]

I am having the same issues.  I have uninstalled and reinstalled several times, turned the bluetooth on and off (my phone can find it but says there is an issue with the device), I tried unpairing it and now I cannot repair it with my phone.  This also prevents me from doing the Versa update itself.  What is the point of having it if you have to go through all these issues all the time!

[Iloveowls]

Oh joy my phone isnt on the list I have a Samsung J5. Annoying that its been working a treat since June last year. Not a happy camper. 

[Iloveowls]

Mine was.compatible yesterday until 13.27 ..... So annoying.

[Milly3m]

Hi I also have the same problem after updating the app. Very anoying. When is this fixed?