Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[SunsetRunner]

I am very disappointed with the charge 4.  I have only had it less than 4 months.  Suddenly it won't show up on Bluetooth to pair with the app.  I have done everything to fix this listed in all of the forums.  

Restarted fitbit

Force stop app

Toggle Bluetooth 

Turn phone off and on

There should have been an upfront message about unpairing this device if it was known to have problems with this.  

What do I do next, since this is pretty useless now?

[AlejandraFitbit]

It's great to see you around, @Alan247 and @SunsetRunner, thanks for the input.

I understand how are you feeling. If your Charge 4 isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome. 

[gabawaba]

I have done everything support has asked of me - more than once - heck probably a dozen times.  My charge 4 suddenly and without any reason stopped syncing yesterday at 8:05 AM.  It seems that the pairing with bluetooth is the issue. But support just keeps asking me to do all these things...that make zero difference. I am beyond frustrated.  

[AlejandraFitbit]

Welcome to the Community, @Jpdz. @Gr4ndp4 and @Rich_Laue, thanks for the input.

I was able to see here that our friends provided some instructions in order to fix this syncing issue. Were these the answers you were looking for? If they were, I recommend marking the answers given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.

[BNickE9]

Received the Versa 2 on 01/19/2021.  It worked great until yesterday.  Last synced on 01/25/2021 at 11:03 pm.  Then in the morning of 01/26/2021 nothing worked.  Tried to re-sync device, uninstalled/reinstalled app, and Bluetooth recycled. Each one several times.  Finally, removed device from the app, now it won't reconnect to the app.  Bluetooth and the app both see it, but it won't connect. After reading several posts on this forum, it appears there is a problem with the app since an update on 01/20/2021.  Anybody heard of a fix yet?

[SunsetRunner]

I wonder if factory reset will work?  It's only thing left.  Otherwise, replacements should be given.

[Iloveowls]

Reading replies looks.like fitbit require you to get a compatible handset which mine isnt anymore since latest update

[SteveH]

Fitbit are investigating the issue with the android app version 3.37. They say they will post updates on progress in this thread:

https://community.fitbit.com/t5/Android-App/Fitbit-will-not-sync-after-Android-app-update-version-3-...

The Windows 10 app shouldn't be affected by this though so that may be a different problem.

[chalgrej]

Same problem. Now even the time is not correct on my Versa 2. What's up Fitbit? What's the solution path for this with timing? You just bricked a bunch of devices and I haven't seen anything on how you're going to solve this. 

[Maranello61]

Very disappointing that even now when the issue is known to be due to the recent app update, official support from Fitbit is to waste our time with suggestions that are not going to fix the problem.

[Sabors]

Same issue here.  Will not pair no matter what I try after the app was updated.  Was working just fine until then on my Oneplus One with LineageOS v17.1 (Android 10)

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Just to add. I downloaded an earlier version of the fitbit app (From Dec 20, 2020), and installed it as a third party application.  It works just fine again and pairs fine

[Iloveowls]

Have had a live chat with Fitbit and they are looking into fixing the issue with the app. So hopefully it should be sorted soon 

[Alan247]

Thank you for the email I have tried the fixes suggested & they have not
worked as of yet !!! The last fix I was going to try was the downgrade to
previous version of the app then disable auto update !!??!!

[Rachelp24]

I had to downgrade the software and it's working again now. Follow the instructions on the other posts 

[eezee319]

I have exactly the same issue. Stooped syncing 00:30 GMT early Monday morning. Nothing in troubleshootiung guide has worked. I'm stuck in the loop where I try to connect my Sense to my Moto G6 (Android 9) phone and it just won't find it or find it but fail to connect. Have had sense since 5th Jan and it worked without any issues until I upgraded the Fitbit app on Sunday.

Fitbit Support just completely useless. Won't recognise there is an issue in the first place despite overwhelming evidence that the app is not working (see comments on Google Play - most of the ones posted in the last week give one star reviews and complain about sync issues: https://play.google.com/store/apps/details?id=com.fitbit.FitbitMobile&gl=GB&showAllReviews=true) and then turned around and said no further support can be provided because I managed to continue to sync my Sense on Windows 10 computer and refused to have any further discussion around the topic of Android app not working. Very poor form given the amount of money I have spent on this prduct!!!

[SunsetRunner]

guess that's what many users will end up doing. And rightly so !!!

If at least there was ONE usable post from Fitbit Support concerning the issue (and if it were "we're sorry and working on the issue..."). But no. Only iterative references to help pages that do not offer any help for the problem at hand. And I believe that hundreds of users with the same problem (and which had their tracker working fine before) speaks for itself.

VERY Disapponted with Fitbit Customer Support

[SunsetRunner]

Well Id' expect Customer Support to hang around and screen the posts published in this forum...

But obviously that seems not to be the case. Hundreds and hundreds of complaints and NO answer from support. Says a lot IMHO .-(

[kennyr99]

Charge 4 and moto g6, same boat as everyone, tried all official & unofficial remedies with no luck, my wife's charge 4 still syncs on her moto x4. Both same version updated 1/20. I have paired my old charge 2 (cracked screen but sill works) and will wear on dominant arm until fitbit fixes the problem.

[Kemple]

My charge for quit syncing with my phone yesterday. I have tried everything to reset it. I uninstalled the app and reinstalled it. Now when I try to pair it with my phone it says I need an app to run device. Any suggestions on how to fix that?

[Tobyshoomum]

Same here. Looked on the help site and it says that my phone is not supported, though I have had my account on this phone since July 2020!!