Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Jec8956]

Didn't work for me. What is troubling to me is that Fitbit has refused to acknowledge that their update was flawed. I was on the phone with customer support for 30 minutes and knew more about the issue than CS did,  even escalated to a supervisor.  They only read off scripts, have no IT knowledge. I requested to speak with supervisor's superior but have not heard back , waiting for 2 hours.

Why can't Fitbit instruct CS to say there is an issue with the update and that their engineers are working on it?

[Dadtobe]

I had it connected to my phone until I did the upgrade as well the last
night I did and try something I tried sinking my sense to my phone while it
was on the charger I turned my phone off and then back on and it found it
and it has been synced ever since you may want to try the same

[28072379]

Similar problem here, my charge 4 hasn't synced since 6.30am yesterday (I'm GMT+1).  I tried restarting phone and restarting fitbit which did nothing. Then I tried unpairing the fitbit but couldn't get it to pair again afterwards. This afternoon I decided to try uninstalling the app and reinstalling it.  It still won't pair.  I've also tried the Windows app on my laptop, nothing. So annoying! I've been using fitbit for about 5 years (this is my third) and never had this problem before!  And if anyone suggests the FAQ section and following the instructions there I'll scream!  I've tried it all!

[Sabors]

It looks like the issue is with the update, and has been acknowledged. So it's only a matter of time before it's fixed. A day or two of not being able to sync is no biggie so long as it will be fixed

[Pammy1979]

I'm in the exact same situation,  it's very annoying 

 Ivw tried every thing and nothing happening 

[Erinburg]

I have the same exact phone as you (also checked the app version & android version - both up to date) and I upgraded to the Charge 4 in January and it has been working great ... up until the app "update"  on 1/26/2021

i have done everything conceivable to try and get this to resync to no avail. 

This is so stupid. I never had these kind of issues with my Charge 2 or the Charge 3

C'mon Fitbit! Get your ish together 🤦‍:female_sign:

[Kemple]

It must be something on the Firbit side. Hopefully they will fix it soon. I
just realized my charge 4 updated. That must of been when it quit working.

[gabawaba]

agree!! with all you said. I felt like I was doing back flips into
nothing. I even told the rep that I am NO techy. They kept asking me to
do this and that and over again. And here we are ....still in the same
place as I was yesterday morning at 8:05 when the fitbit stopped syncing
for no reason I could see. And neither could they apparently.....grrrr

Gabbi

[gabawaba]

i tried that too and now I am stuck with a tracker that won't respond at all and it is clearly a fitbit issue.

[tartntiny]

I was having some issues with syncing as well recently.  So I started opening the app I had downloaded on my laptop and it would sync no problem.  And then it would sync to my phone after that for the rest of the day.  But for some reason in the morning I had to always start off syncing the first few hours via the laptop first.  

Maybe try that for now? It is better than nothing! 

[SWISS]

I had posted earlier today that my Ionic stopped syncing on Jan. 25.  I tried all of the suggestions one finds in the threads--no go--so I thought it was the Ionic.  I did a hard reset and it bricked the Fitbit!  Completely dead!  After some thought, I decided to replace it with a Charge 4, which arrived today, and my post from earlier today reported that the new Charge 4 would not even pair with the Android app.  The setup would not run.  My app updated to 3.37 on Jan. 25.  I downloaded an older version of the Fitbit Android app, version 3.25 from July 2020 when everything worked fine.  The Charge 4 paired immediately, and the setup of the Charge 4 proceeded normally.  A few features seem to require an update to the newest version of the app, but I will hold off on an update until I am sure.  In my opinion, it is 99% certain that the 3.37 app update has crippled the synchronization, obviously not only for the Charge 4, but also my Ionic, which probably died unnecessarily.  Fitbit needs to fix this FAST.

[SunsetRunner]

I had the rep tell me my phone wasn't compatible with the app.  Funny, it worked until yesterday!  My tracker is paired with my tablet now but still useless.  Off the charger keeps telling me to download app.  I may go back to Garmin, this is ridiculous for the money

[MarjolijnDehue]

Bluetooth can find my charge 4 but cant pair. Problem since about 20 hours. Last android update sept. 2020 so not the issue Aria air does sync. (EU/NL)

[SunsetRunner]

The app can find my charge but can't pair with Bluetooth 

[eezee319]

Thanks for the suggestion... Nothing really works... giving up now... Will carry my laptop with me to sync the data, seems like that's what Fitbit Support want me to do...

[afugatt]

I just noticed this morning I was also having this problem.  How has everyone been contacting Fitbit to let them know this is a big problem?  Has anyone gotten any feed back from Fitbit?

[PBeeGee]

I think there is a wider problem here which is being looked at by Fitbit.

My Sense has been working fine for the last two months and then from Monday night would not sync.  I was using a Samsung J6.  I tried everything and eventually went for a factory reset out of pure frustration.  Fitbit Support suggested my phone might no longer support the Sense and its not on the approved list (although that is only a very small number of phones on there).

My work phone however, a Samsung A40, would work fine with it and I've connected it there.  However, I only use the work phone inthe week so don't want it there permanently.  I've bought a brand new phone today (Samsung A41) and this won't connect.  Rung Fitbit Support today and they do seem to have acknowledged that there may be a problem and that their engineers are looking for a fix, and to leave it 12 hours or so to see if there is a solution.

[gabawaba]

exactly the issue. But now that I have removed the charge 4 from any device it is no longer working at all.  And doing a restart as per their suggestion just killed it all together

[gabawaba]

my phone was updated in December.  Everything was fine with fitbit charge 4 until yesterday at 8:05 am.....nothing changed.

[gabawaba]

if this continues past today I will demand my money back.  I just purchased this fitbit in december after debating which tracker to get.  I went with fitbit because of 5 years plus of no issues.  I had looked at garmin....  again...grrrrrr