Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Troupie]

Same here with my Versa 2 - having exactly the same problems others are describing. Tried everything suggested, many times, but no joy. Seems the Android update has led to an intermittent incompatibility issue between the Versa 2 and the phone (Android version 9). Surely, Fitbit have to fix this problem, otherwise the only solution I can see is buying a new phone with Android version 10, which is clearly unacceptable. Can they somehow uninstall the update and return it to the previous version perhaps?

[FreakyFraser]

My wife recently girted me a Charge 4 for my birthday but after many attempts to sync it with my phone &/or tablet I discovered that both aren't on the compatibility list (Phone - Samsung Galaxy A5 (2017) / Tablet - Samsung Galaxy Tab S5E (2019)). Any idea how often the list get's updated and do I have a workaround until it does?

Thanks.

[Iloveowls]

i contacted fitbit via live chat on their web site. They informed me that they are currently trying to fix the issue so give it a few days

[KES78759]

Same thing with my Charge 4. It wouldn't sync after Monday so went through all of the steps listed. Now it won't pair to my moto phone or samsung tablet. I messaged via chat last night and no response from support. Extremely frustrated. I came here and on the play store and seems like a majority of us are having same issue. Fix it, fitbit/google!

[eezee319]

Thanks for sharing your update. Fitbit mods, can you confirm if your Engineering teams are looking into the issue? I was told earlier today that no issues with app have been reported and literally told no support will be forthcoming around Android app as I can still sync my Fitbit device via Windows 10 App.  

[ash8410]

Same issue here. My phone is not showing as compatible with the Versa 2 (I have an LG Stylo 4). I tried to sync to a chromebook but found that doesn't work either. I contacted fitbit and they told me the problem is incompatibility with my phone. But for months previously it has worked just fine. All of a sudden two days ago it stopped. I also asked for a way to transfer the existing data on my watch to the computer via USB or another method -and there is none.

[Odyssey13]

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "

[michele1516]

Same with my fitbit versa...went thru all the troubleshooting and still cannot get it to pair with my Bluetooth again or sync to my phone.  This is after the update.

[Blade13cat]

I also downloaded 3.25 on a samsung j7 and it works just like you wrote. Obviously the new update is at fault. I guess we just wait for another update. 

[Johntwa]

My Fitbit quit working. Wont sync. It did for 3 years. . Is there any answer besides getting a new watch?

[Turtely]

I got the versa 2 around 7 month ago. December of last year, my versa 2s screen glitched and I needed to get hold of the customer service. Trying calls, emails and "live" chat on a daily basis, starting dec. 14th I couldnt get hold of anyone till the 18th.

They told me to send it back (of course I need to pay the shipping - $35) which is an issue they should address by itself, I send it back.

I did have to check up with them daily, never got response or any updates from them unless requested, I finally got a replacement 3 days ago. ( weeks of waiting, package wasn't even insured or proper packaged. flimsy envelope with some plastic envelope inside, it looked like a fake watch someone bought in the dollar store)  Ridiculous by itself, but I love my versa2, and tried to tolerate it.

I paired it, worked fine for a day, sync issue after update. unpaired everything (and yes your phone support tells you to remove the device from the app, before some forum moderator want to tell you that you should never do that lol) Now im once again stuck with a watch that dont sync, pair or work correctly after waiting weeks for a replacement prior.

Btw. I do tried pairing it with my husbands new phone and no that doesn't work either, so its not the phone but the fitbit app update, glad i didnt spend another hundreds dollar on a new phone that is not the problem. 

My question is more how long can i return it for a refund? Im done and switching to garmin.

Don't care if fitbit fixes their issue, this is ridiculous and the worse customer service of all time. Wallmart  does better and thats saying something lol. Just save yourself the headache and frustration, you wont need a new phone, but fitbit needs definitely some new support and app development/developers.

[afugatt]

Do you Lose any functions when you do thos?

Sent from Yahoo Mail on Android

[ss1011]

As you can see, it is happening to many people. I solved it by downloading an older version of Fitbit app 3.25 I believe. Opened fitbit, logged in, starting working immediately and didn't lose any data

[Dujardin]

It still does not work!

[ss1011]

There is obviously a bug in the latest version. Fitbit should roll back until they can correct this instead of making everyone wait for a new fix for an obvious bug.

[FreakyFraser]

Thanks. Based on specs alone my phone should work (Android 8.0 & Bluetooth 4.2). I'll hit up the troubleshooting steps to see if I can get it to sync.

[BJJNerd]

Hasn't worked for days, really crazy how a company this big can mess up this up. Amateur hour here.. Do we not beta test these things? 

[TammyKinPA]

@JuanFitbit, I would like to recommend that you have your Tech people take a look at how they resolved the issues with app ver 2.64 (Jan 2018) because it appears that with ver 3.37 they broke the app in pretty much exactly the same way.  And tell them not to assume that the very next version release after 2.64 fixed the problem, because as I recall, it didn't (even though the issue was declared "fixed" and the threads dutifully closed by the moderators).  It took several tries and quite some time to get it truly resolved.  Those of us who lived through it three years ago were sufficiently traumatized.  We don't care to do it again.

[Naomi62]

Obviously there is a major glitch in the new update as so many people can't sync their tracker to the app. Does anyone know if Fitbit is working on fixing it. There have been suggestions on how to fix it but some of the suggestions are too confusing and some that I did try didn't fix it. If Fitbit is working on fixing the problem I'll just wait. Like so many others I need it to work to keep me motivated.

[SunsetRunner]

My Fitbit stopped just after 8  am yesterday too!  I'm with you, going back to Garmin if nothing is rectified quickly.  Only had this starting 10/8/2020.  Having to use an app on my phone to get steps logged for Virgin Pulse,  not a fan.