Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[BobbieLaraine68]

Thanks for the update. I was getting really frustrated. I'll hang tight. Hopefully you'll get it fixed soon.

[AngelDavis]

It's not syncing for people who haven't updated it either.. unbelievable

[Bauer24]

Any chance you could ask your team to look at the sense too and how it doesn’t record the heart rate properly at the start of exercise. Ask them to look at the Sense section of the community forum. 

[Skyebrock91]

What's more unbelievable is that on fitbit facebook messenger the customer services team at 10.30pm tonight had told us that syncing difficulties are usually caused by a missing requirement or connection issue...they then give you instructions to troubleshoot! 

They're either trying to cover something up/ blame anything other than fitbit or they havent even thought to tell their customer services department!  If I could attach a screenshot then I would. It's totally unbelievable! 

[DiabeticMomma58]

Be patient; Fitbit is aware of the situation and are working on it

[EvelynD]

When do you anticipate a fix?

[DiabeticMomma58]

Very soon

[ChristopherB]

That's good to know. Mine hasn't synced in two days and won't update either. I unpaired it and still nothing worked. Good to know that the Bluetooth hasn't failed on it.

[maddpadd]

My Sense stopped syncing as well and after struggling all day I contacted support and was told it had to be my phone.....even though I haven't had problems in the past year with this issue.  What's up.

[KMTT]

It's  been 4 hours without any further  communication on the syncing  situation. Anything happening to rectify this  huge problem 

[HollySull24]

It is happening with Apple IOS as well. Cant seem to sync, or it says "Sync is taking a while, sit tight"... 

[Clarabelle]

The problems with my iPhone and Fitbit started with the latest update. I
had problems calibration

[Clarabelle]

I haven’t heard s thing back on my issue of blank Fitbit screen on my
iPhone

[DiabeticMomma58]

Sorry to hear that

[debbgrif]

I was syncing just fine until 2.30 p.m. today and then nothing.  Any update on when this will be resolved.   Its beginning to feel like more than temporary.  Maybe update the original post just so we know what is going on or an estimate on when it will be resolved.  People appreciate info.

[coll2383]

I knew I shouldnt have updated but the notification wouldnt go away. Wish I wouldve found this post before I did a factory reboot cuz nothing else worked. Hopefully this issue is resolved soon, this is frustrating!

[Stepbrig]

I'm not able to sync with my android for two days now...hope the fix the problems soon

[Pengaffle]

Bricked my Versa.  Wish I saw this post before tinkering with it.

Was having syncing issues, reinstalled the fitbit app on phone and was prompted to update firmware.  Update completed and a bricked my Versa on restart.

VERY DISAPPOINTED.  This is the 3rd bricked Versa in my family.

[Djscott77]

Today is Wednesday. have you fixed the syncing problem yet? Mine is still not syncing. 

[Tazzed49]

i am having issues with syncing as well. Didnt know I wasnt the only one. Unpaired it from my phone now it wont pair back and getting frustrated. Does fitbit know what is going on?