Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[sandyknitwit]

I bought my Fitbit in October and it was working well until today.  It stopped syncing at 4:59.  I tried everything I could to see if I could get it to sync again, but no luck.  When I called customer support, I did everything I was instructed...no luck.  But the rep did tell me the phone was not compatible with this model.  Funny it's worked from October until this afternoon.  I have been doing StepBet with my daughter, and this problem screws up my progress.  And when I look at my tracker now, I can't even use it as a high priced watch because all I get is a scroll about downloading or updating the app.  Really disappointed and angry with this product that doesn't deliver!!!!

[Blessedsh]

Well it's obvious that if anything is being done we won't know anything about it through this conversation. They said to continue monitoring this thread for updates that was 10 hours ago. Last I checked I did not see any updates. Makes me wonder if anybody's even reading this. Awesome customer service!

[AngelDavis]

It's getting old fast 🤬

[int3ns1fy]

This is honestly ridiculous. Do you guys do any QA testing at ALL before pushing out an app update? How in the world did it go unnoticed that the app completely breaks syncing functionality? I have been going nuts for the past day trying to figure out what is wrong with either my Versa 2 or my phone...turns out it's just Fitbit's incompetence. If you can't get the basics of phone syncing down after all these years, then maybe STOP MAKING PRODUCTS.

[Jessica1978]

I could not agree more! This is ridiculous!

[Jessica1978]

I am guessing probably not because at this point they know all of their users are pretty mad about the issue!

[Greazy]

I'll give it till the end of the week. Nothing changes I'm returning it. Spent to much money for just a step counter.

[jesseverson]

Having trouble paring my versa 2 ive done everything restarted my phone uninstalled the app i dont know what else to do

any advice would be great

[AngelDavis]

Amen dude.. 

[Kalendi]

11 hours is Long time to be fixing a known problem, and last I heard customer service is still telling people to follow the steps that do no good and in fact make it worse!  It's a problem with the update people, at least tell customer service to admit it so that people don't waste their time!

[mjflory]

As I noted in a previous post, I got 3.37 to sync on my backup (Android 7.1.1) phone but not on Android 8.1.0 .  Then 3.37 wouldn't sync on the Android 7.1.1 phone, so I uninstalled 3.37 and installed 3.26.1 (I didn't find 3.36.1 but 3.26.1 had 5-star reviews so I went with it.)  It won't sync on Android 7.1.1 but when I installed it on the Android 8.1.0 phone it synced right away.  So I have the Sense syncing again on my principal phone.  Thank you for the advice!

[Kalendi]

Their was a problem with the last update, it wreaked havoc on syncing. No
matter what you do you can't fix it. Fitbit says they are working on it

[Greazy]

I sure hope so. Fell in love with this thing and now nothing smdh

[Christopher71]

At last an acknowledgement of some kind.  That is greatly appreciated.

[Swailes]

Because I couldn't sync I deleted my Fitbit from my account after trying everything else

 Now when I go to set it up I cant get past the first stage with bluetooth. 

What really sucks is my watch is slowly getting behind in time its 7:16pm but watch says 7:04

It's not the steps I want counted it a watch with correct time. 

Do we know when this issue will be sorted?

Thanks

[Completelystuck]

Exactly the same as me! Unable to pair again and now the watch is 19
minutes slow. I can't tell you how gobsmacked and angry I am about all
this. My Sense is 2 weeks old 😡

[CJLarkin]

It is SO frustrating to hear that Fitbit tech support is STILL giving people bad information regarding this known issue! It's completely unacceptable.

If you have not yet factory reset your device, here are your options.

For the people that have already factory reset their devices following Fitbit's TERRIBLE instructions, you have only 2 options that I can think of:

1. Wait for Fitbit to correct the problem.  The next version of the app should fix the defect. Unfortunately, you won't be able to use your device at all in the meantime. 😞
2. Revert the Fitbit app back to a prior working version, as @TammyKinPA suggested.  However, as mentioned, this is (slightly) risky, because you will need to download the prior version from a source outside of the Google Play store, so it won't be verified to be safe.  It's up to you if it's worth the risk and the hassle.  

Fitbit isn't talking, so we have no idea how long it will be before they fix it.  Unfortunately, if you decide to proceed with option 2, you do so at your own risk.  

[SLT1979]

Would this problem also affect pairing to bluetooth? I unpaired my charge 4 from my phone and attempted to re-pair it thinking this might fix the syncing problem that started up around Jan 23rd. Big mistake because now I can't even pair it. I go through a continuous loop of the app finding my charge 4 and then trying to connect. It bails at the connecting step everytime and keeps telling me to try again. What a time suck this has been!

[Terjar]

I can't get my fitbit versa to sync or update with my android. What's being done and What's the wait time?

[Guy_]

There's a bug in the last update for Android phones which stops phones syncing, Hopefully they will issue a fix soon. In the meantime if your watch works it will keep data for about a week.