Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Completelystuck]

It didn't work for me......it told me to update the app in order to install my Sense. So back to square one sadly. 

[AnBhoDhearg]

The problem isn't with your Fitbit. The problem is with the update that Fitbit did last weekend. Did they tell you that? I only have my Versa 3 since January 4th this year.

[ozsolarwind]

I'm completely frustrated with the lack of support for/from fitbit. I have a Charge 4 and a new Samsung A11 (Android 10) and cannot get the Charge 4 to Sync. I've tried all the various suggestions made on multiple forums to no avail. As others observe the Fitbit App comes up with Found it! and then Connecting for a variable amount of time followed by Try Again. I have even returned one Charge 4 to the retailer and have a new one that fails to Sync as well. When is this problem likely to be resolved - or do I return this new Charge 4 for a refund and purchase a competitors product? 

[eezee319]

Glad Fitbit saw sense (pun inteded) and posted update thread to recognise there is an issue and saying they are working on it. 

Some tips while waitng for the fix:

• Don't do factory reset on your Sense as you won't be able to set it up again until the app is fixed
• You can still generally sync data via Windows 10 app so that's the way to get it backed up (or use another device that works), but Windows app does not let you complete Sense set-up after factory reset
• For more technical folk and those who want to experience thrill of installing unofficial and potentially insecure older version of the app, Google for Fitbit ápk (just use normal 'a', interestingly Android Package extension gets filered out as unacceptable word - if Fitbit didn't break things would be no need to go and look elsewhere) , pick an older version and off you go, but do disable automatic app updates in Goolge Play as this will push the broken update overnigth and you will need to do the install again.

[21wellside]

Good luck to you getting a reply from Fitbit. Very, very poor comms to their customers. As you say Extremely frustrating. 

[ThingDontWork]

How do we do a FW update.... if the device wont connect to the host????????????????????

[CJLarkin]

It's beyond infuriating that Fitbit tech support continues to mislead people. Now that they have finally admitted the problem (after a WEEK of users reporting it), they know their instructions will NOT help. Do NOT listen to them or follow their instructions.

For everyone just joining, the problem is not your phone or your device. The problem is the latest version of the Fitbit app. Don't let tech support tell you otherwise. In fact, don't contact support at all, unless it's just to express your disappointment. They are literally worse than no help at all, wasting people's time and instructing them to take steps that make the problem WORSE.

This is a summary of your options. Unfortunately, if you have already followed Fitbit tech support's instructions and factory reset your device, your options are limited, but you can try this.  It's really not for beginners or the faint of heart, though.  

I'm pretty sure any sites that list version 3.26.1 as the version from last December have a typo in the version number. Version 3.36.1 is the last known good version from last December, and 3.26.1 was from last summer.

[Jmckee64]

Are u aware this same issue is with versa 2 not syncing

[Chuckles10]

I haven't been able to sync my Versa 2. Rebooted, reinstalled, unpaired. Now fitbit not found to pair with either app or phone

[WenchB]

That completely sucks. I use mine to keep track of my blood sugars and it's so much easier in the middle of the night to glance at my watch instead of having to fumble around for my phone.

[21wellside]

That's far too sensible! Competely rubbish customer care. Lack of any real and updated information from Fitbit is staggeringly poor. 

[JenTweDee]

Just wondering if it has been fixed? I tried to click on the read more option and it won't let me.Thanks.

[kristinvanacker]

Sinds gisteren een probleem met mijn charge 4. Het scherm van mijn charge meld download of update titbit ... heeft dit ook iets te maken met mijn GSM (andriod   3.37)?

[Al_Wigton]

Hi

'Glad' to see it isn't only me.

Had my sense since Sep 20 and working ok - yesterday stopped synching and have tried all suggestions to no avail.

Phone says it is connected via Bluetooth and if I try and add the sense again - it finds the sense, but gives up the setup.

I have a Motorola with Android 9.

Lets hope you get a fix.

Regards

Alan

[Micky814]

I reply on behalf of my mate he had same problem Versa 2 was stuck at Logo but would not sync or reset in any way. It would pair with both his and my PCs and phones but nothing else. Problem was solved on his Samsung phone when I found his Fit bit App on the phone was not up to date and caused it to lock up. After updating the Fitbit App on the phone it took a long time to update the Versa 2 but all's well now.

[HilaryStoneX]

Never mind about the platitudes, please.  Just withdraw the defective software, reinstate the previous, working version(s) and then send out one of your emails to all customers with clear instructions on how to delete the faulty version and reinstall the working version.

If your faulty version has permanently damaged any devices, start thinking how to use Google's millions to offer replacements.

Then you can correct and TEST your bug-ridden update offline from your customers, remembering that we don't all replace our phones on your whim.

[Zopro]

What a disappinting start.  Got my new Charge 4 yesterday as my previous Versa had given up the ghost.  I should have known better.  Notvwven 1 day before yetvagain syncing issues.  Come on Fitbit get this SORTED !

[Nillah]

bit annoyed that the Help said to reinstall app and now I can't get it to pair. When will this be fixed.

[Avoriaz]

Hi 

Do you have a timescale as to when this will be fixed please. Also i have just read that in the "swimming mode" the Versa 3 does not calculate the number of lengths swam ,is there going to be a fix for this as well, as this is one of the reasons i purchased this version during lockdown whilst awaiting the leiasure centres to re open.

Regards

[TuffyJ62]

Feel so bad for my daughter, she spent so much money on this Sense for me for Christmas and I can't get the dang thing to work right to save my @ss!  Not just you