Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[AJF520]

Can you advise if this has been resolved as it is certainly very frustrating as I have my fitbit connected to a number of tracking Apps to support my fitness and weight loss.

Thanks in advance.

[SteveH]

@AJF520 no, it's not fixed yet. Fitbit's latest update will always show at the top of the page

[Jadelilly]

I haven't been able to get synced since Monday night...have had occasional issues since starting use in December but not this bad until now. Watching for update reversal or other solution.

[JamieNite]

This along with the GPS problems really is portraying your company in a bad light. An Xmas gift, 4 weeks old and 2 major and fundamental product issues.

[sandyknitwit]

I've experienced the same problem.  My Fitbit quit syncing yesterday afternoon.  I've tried everything, including what you tried, without any success.  When I called customer support, she suggested things I had already tried with no success, then she repeatedly told me my phone was not compatible. I have been using this Fitbit since October, not even four months.  Apparently the phone was compatible when I bought the tracker, but it's not anymore??????

[NolanGeo]

My new Fitbit Charge 4 (replacing a Charge 3 display that became corrupted - looks like a common problem) was working fine with my Samsung Galaxy A11 up until 2 days ago. I reached out to Fitbit support about the sync issues who informed me that Samsung Galaxy A11 is incompatible with Charge 4. Sent an e-mail to Fitbit support and copied James Park. Awaiting a response. Is this true Kate - re Samsung A11 and Charge 4?

[WilsonFitbit]

Hello everyone, it's great to see you around. @PBeeGee @eezee319 Welcome to the Community Forums! 

Thank you very much for reporting this inconvenience and for the troubleshooting steps you've followed. As @Guy_ informed, there is an inconvenience affecting the syncing process. Our team is currently working to resolve this and I hope we can have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. 

On a side note, @eezee319 Thank you very much for your input! 

See you around! 

[sandyknitwit]

You're lucky yours tells the time.  Mine no longer does that.  All I get is a scrolling message about downloading and updating.

[Milly3m]

Is this solved yet? We are waiting for a few days now!

[sandyknitwit]

I have the same phone/same problem.  The woman I talked to said my phone is not compatible...it has been since October, but yesterday it just became incompatible??????

[Cook1101]

Can we please receive an update?  This issue has been going on for 7 days now and the thread has just continued to say stay tuned.  Is there a reason we are not being contacted, an update by email perhaps?  I think it is a reasonable request rather than requiring people to seek out the answer on this forum.  Please provide us some update.  Thanks

[M_Denner]

Why isn't Fitbit rolling out the previous update to fix this issue until your programmers can be bothered to patch the latest one that made android obsolete? I won't buy a new phone. I will switch to a different brand who cares about their customers. My Charge 4 is a brick. It won't do anything except scroll a message saying it needs the app updated. 

[Saroula]

Can you provide a timescale for this fix and guarantee issue will not be repeated ONCE fixed 

[shrinkingjudy]

Got mine in Oct, too.  Has worked fine until two days ago, suddenly stopped synching and won't pair.  Tried every suggested solution, in every possible order, about a dozen times.  Went through this with the Charge 3, too, and finally got it working after a lengthy service call.  Read some reviews of various tracking watches, then checked my purchase date and saw I have til Jan. 31 to return so started the process.  They're sending a replacement Charge 4.  After reading this thread, though, I'm afraid I made a bad choice.  Maybe I should have gotten a refund and left Fitbit behind.  Have been wearing one since 2016 and really like the product when it's working.  Admit to being a bit incredulous that the company cannot seem to get its act together.  I'm resisting the suspicion that Fitbit sees customers as fish.  Trying to, anyway.

[tjplumm]

So when can we expect a resolution on the sync issue. I recently bought the premium membership and it is useless without being able to sync. Will premium members be compensated for lack of access to what we paid for?

[Skyebrock91]

Just tried to take fitbit with box back to retailer as was within cooling off period but because the security seal is open they cannot return it. You have to open the seal to actually look at the device, even if you dont wear it even if you only bought it yesterday. 

This is a bit of a nightmare. I dont want fitbits awful services or this device anymore and its brand new! You SUCK 

[MLMom]

Please fix it!!!!

This was my most favorite 2021 purchase. Now it's my biggest disappointment. Please please correct the problem.

[shrinkingjudy]

Sounds like management isn't providing support staff with answers so they're winging it, trying things that have worked in the past to a new problem.

[Nightmare23]

 I'm having the same problem as the rest, which started last Sunday. What I find very weird is that I used my computer to pair it (i didn't try before) and also an old mobile which could connect perfectly 2 months ago. I wen to this device first once I saw I wouldn't be able to pair my watch again to my current mobile. But despite the version is much older, it won't connect either. Funny thing, is that the app can "see" the watch, but it won't go further. 

 If the problem is the app, why it won't connect to an older app. It seems that the problem is the bluetooh capability of my watch, but it is VERY suspicious that it started just when everybody else. I truly panick every time i see an update of fitbit. I know it means problems and quite probably the end of the watch (this is the third and this time i won't bother anymore to go to the long-stupid hassle of getting a replacement that will have the same exact problem, because, see, it's a sistemic failure). 

  What's your take on this?

[MSilvers76]

It would be nice to have an update, I have done all the trouble shooting and now I cant even get my charge 4 to pair with my phone. This was a Christmas gift and worked fine until a couple days ago. I understand this takes time but good customer service would be at minimum reglar updates.