Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Tobyshoomum]

https://community.fitbit.com/t5/Android-App/Fitbit-will-not-sync-after-Android-app-update-version-3-...

This is the link where updates are going to be posted!

[MLMom]

PLEASE fix it!!!!!!!
Be that BIG company that cares about the little person who splurged to
reward herself during her fitness journey.
Please?!?!?!

[Mazzawms]

Fitbill was working well now it isn't syncing. Understand there's a problem. Hope it gets sorted

[AngelDavis]

Finally..they exist!

[Djscott77]

It didn't just happen! Mines been out since Tuesday and no response from anyone!

[Djscott77]

Finally! A answer! And today as well!  Please, please keep all of us updated! So frustrating when noone responds!

[Southern_Belle]

Wow!  I've wasted half a day trying to fix my Versa & then find this.

[Sooz]

Me, too! And Customer Service tried three times. Now I have an expensive paper weight! So frustrating!

[AngelDavis]

Same!! 3 days .. right after update.. which is weird because my husband's works fine 

[Chrissy2cute84]

My question is, is it really on your end or is this a android only issue, because my phone was working fine and after whatever update my bluetooth wont work with any device including the fitbit app.

[RowdyNason]

I cannot get my versa 3 to connect.

I have a lg stylo 4

8.1.8 version

[Hal2k2]

Kate,

I am sorry and do not wish to antagonize but since the update was rolled out on the 20th and you began almost immediately get reports why on earth would the phone support not be notified. I suspect a reason and that is why offshore phone rooms are a good thing to lower costs and increase income they show great disrespect to the customers responsible for Fitbit success in the market place. I voiced this several years ago with the bad update causing the heart rate not functioning correctly in that situation people could have lost lives! This attitude needs to be corrected!!!

Respectfully,    

Hal

[MNgirl]

I just called Fitbit and they told me that even if they get this problem
fixed, my Samsung J7 probably won't work. They said it's not a tested
device (though it worked until a couple of days ago). I refuse to purchase
an I phone, just so I can use the Versa 3 watch.

[Steven_Porter]

I purchased my Sense 24hrs ago, it worked for eight hours and then desynced. I've spent all day speaking with customer support and tried every thing multiple times on two phones and still dead. Factory reset didn't fix it either.. I have a £300 brick. 

[SunsetRunner]

Would be nice if @KateFitbit would actually provide us with the company's definition of "real soon" because as it stands now, I don't have the functionality that Fitbit advertises for the device I have. That's false advertising. 

[Sooz]

I got the same on my calls. But my Android tablet worked until the recent
update. So frustrating!

[Pegra]

FitBit is sure taking its sweet time about communicating with customers.  Your communication practices are dismal and NOT consumer friendly.  You are losing customers -- does this not worry Google/FitBit?  Me?  I'm waiting for my new Garmin to arrive today.  This stuff began days ago, and no direct communication to us.  Unconscionable.  We don't have the luxury of sitting around watching this page for a possible update from FitBit.  It's obvious Goodgle/FitBit doesn't give a rip.

[Kaatjel]

My Sense won't synchronise with the app for 3 days now. How can I solve this?

[Kevwadd]

When do we expect the android app bug to be fixed? Ionic is as much as useless without it?

[Victoria78]

I've got the same phone Ill be furious if it doesn't work once problem is fixed, as got the Fitbit as it was compatible with my phone