Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[AngelDavis]

Mine just started working try force stopping it and then clearing the cache. I just did and it fixed it.

I don't know if it's going to keep working or glitch out again but it even fixed the time.

[Hal2k2]

Kate... I just wrote to corporate office for fitbit. I suggest that all do so NOW I would post the url for corporate but that, I assume not allowed but the contact if can be found easily .... "Google is your friend"   LOL and now your partner!

[AngelDavis]

So I just tried something and it worked I don't know if it's going to keep working or glitch out again but it's working right now.

What I did was I went to the app and forced stopped it and cleared the cache.

It even fixed the time!! try it and let me know please.

[JenReadsALot]

I just got  my versa 3 this week and 3 out of  5 days its been useless.  This is  beyond  frustrating,  especially when  you're monitoring  a heart  condition.  

Why is the pairing of the  device linked to the syncing? Why can't it  pair to the app and then later allow  it to  sync to the server? 

[AngelDavis]

So I just tried something and it worked I don't know if it's going to keep
working or glitch out again but it's working right now.

What I did was I went to the app and forced stopped it and cleared the
cache.

It even fixed the time!! try it and let me know please.

[rd400guy]

@Southern_Belle   You would need to do an internet search for v 3.36, and download it from a source other than Google Play Store, which *may* be risky, depending on the source.  You would also need to change your security settings to allow your phone to install from Unknown sources. 

If you are uncomfortable doing that (and there are valid reasons why you could/should be), I suggest you wait for Fitbit to fix the app.

If you haven't done a factory reset on your Fitbit, then it will still log steps, heart rate, etc. - and when the app is officially fixed, it should be fine.

[CharlieS13]

1. Does this apply to 3.0?

[sandyknitwit]

I had the same thing happen.  I bought a new Fitbit in the fall and my old phone didn't work with it, so I bought a new phone.  When I talked to customer support yesterday, she told me my phone wasn't compatible.  It's been compatible since October, but now all of a sudden it isn't?  

[Debzjane24]

How long is this going to take to fix?

[RowdyNason]

Ive been told same thing. My fitbit and lg have worked just fine together.

[Djscott77]

I sent more than one email to Katy, no response at all! 

[LindyStarHi]

Same here, I've only had my Fitbit for a week but it worked fine with my GJ8, then today it stops working and the guy on the chat tells me it's not compatible and to purchase a new phone or device.  Like, really? 

[Djscott77]

Ha! It's been 3 days for me, no email from the monitors!  Still not working!

[Djscott77]

What?  How do you clear that?

[Cahwyguy]

Here's a work around, at least for those that have a Windows PC. It turns out that my problem, due to my temporary use of my older phone, was the even older version of Android. So I tried seeing if there was a Windows 10 app. There was -- Fitbit is in the Microsoft store. So if your computer has bluetooth, you can install the Fitbit app on Windows 10 and at least sync your information to your account that way. When they eventually fix the Android Fitbit app, you can reconnect your watch to your phone.

Temporary workaround, but at least you can get your data. It will have to do for me until I get my G6 back next week (and hopefully by then they have fixed the app) Go to https://www.microsoft.com/en-us/p/fitbit/9wzdncrfj1xx for the WIndows app

[Debzjane24]

Mine has worked fine with my android from 25th dec  until this morning.. not happy!  

Come on fitbit get this sorted asap.

[DawnLyons]

This has been going on for two days...when will this be fixed.  Tried for past two days to update my Versa lite , nothing working.  Still error message that there was a problem updating.   Tried everything suggested.  Watch just shows scrolling message “download fitbit app” in different languages.  Nothing else visible not even clock. Very very frustrating!!

Moderator Edit: format

[Jefgorbach]

Where did you find Fitbit 3.36.1 to download/install ??

[Djscott77]

Ha! 3 days and counting!

[Sheilby]

Tell your useless customer service reps on Twitter and the phone to stop telling your customers that the issue is our phones. Our phones worked just fine with your watches until the latest update. The problem is entirely on your side.